{"Limit":72,"Offset":0,"TotalResults":164,"Locale":"en_US","Results":[{"Id":"1223340853","CID":"035f6089-f007-5617-8744-6e552c3be5a1","SourceClient":"sony-global","LastModeratedTime":"2026-07-02T04:32:08.000+00:00","LastModificationTime":"2026-07-03T00:09:59.000+00:00","ProductId":"whg900n-w","OriginalProductName":"INZONE H9 Wireless Noise Canceling Gaming Headset","CampaignId":"BV_MOBILE_REVIEW_DISPLAY","ContextDataValuesOrder":["Age","Gender","DomainExpertise_8","ProductWasBought","SonyProductsOwned"],"ClientResponses":[{"Department":"Sony North America Customer Support","Response":"Hello there,\n\nWe are sorry to hear about the issues you\u2019ve experienced with your WHG900N headset. It\u2019s frustrating when the faux leather on the headband peels, the volume wheel stops working, and the wireless connection drops out, especially after just a year of use. We understand how disappointing this is, especially given the quality expected for this price range.\n\nYour feedback is very important to us, and we want to help address these problems. Please reach out to us through this link so we can gather more details and work towards a solution together: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.\n\nThank you for considering Sony products.\n\nBest regards,\n-Fred","ResponseSource":"mc-api","Name":"Fred","Date":"2026-07-03T00:09:59.000+00:00","SourceClientName":"Sony"}],"AuthorId":"z3fzptyr959ze3461trs3maxig","ContentLocale":"en_US","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":1,"SecondaryRatingsOrder":["Design","EaseOfUse","Performance","Value","BuildQuality_1","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":false,"TotalFeedbackCount":0,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":0,"ModerationStatus":"APPROVED","SubmissionId":"r212872_34_17829655kRniu2iffm","SubmissionTime":"2026-07-02T04:13:06.000+00:00","ReviewText":"Really disappointed after a year of use. The faux leather on the headband started peeling within 12 months, the volume wheel button has completely stopped working, and the wireless connection to the dongle periodically drops out with interference. For a headset in this price range, I expected the hardware to hold up a lot better. Sound quality was good while it lasted, but I can\u2019t recommend it given how it\u2019s degraded.","Title":"Bad build quality","UserNickname":"DT12345","ContextDataValues":{"ProductWasBought":{"Value":"Online","Id":"ProductWasBought"},"Age":{"Value":"35to44","Id":"Age"},"Gender":{"Value":"Male","Id":"Gender"},"DomainExpertise_8":{"Value":"Advanced","Id":"DomainExpertise_8"},"SonyProductsOwned":{"Value":"25","Id":"SonyProductsOwned"}},"SecondaryRatings":{"Value":{"Value":1,"Id":"Value","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"BuildQuality_1":{"Value":1,"Id":"BuildQuality_1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Performance":{"Value":1,"Id":"Performance","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"SoundQuality1":{"Value":3,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"InappropriateFeedbackList":[],"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Helpfulness":null,"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1220657130","CID":"ebc30713-079e-54cc-991c-76a920d9eb2b","SourceClient":"sony-global","LastModeratedTime":"2026-05-28T21:17:03.000+00:00","LastModificationTime":"2026-05-28T21:17:03.000+00:00","ProductId":"whg900n-w","OriginalProductName":"INZONE H9 Wireless Noise Canceling Gaming Headset","CampaignId":"BV_MOBILE_REVIEW_DISPLAY","ContextDataValuesOrder":["Age","Gender","DomainExpertise_8","ProductWasBought","SonyProductsOwned"],"ClientResponses":[{"Department":"Sony North America Customer Support","Response":"Thank you for the review, PL31AD35!\nIt is awesome to hear that the Spatial Audio and noise cancellation are hitting the mark for you, that spatial tracking really changes the game. We hear you on the ear pads getting warm during long sessions and the volume wheel acting up after a few years of use. Also totally get the annoyance of having to flip that PC/PS5 switch on the dongle every time you switch devices. Really appreciate the honest feedback. Thank you again for choosing Sony!\n\nBest regards, Gus, Sony Social Media Team","ResponseSource":"mc-api","Name":"Gus","Date":"2026-05-28T18:35:23.000+00:00","SourceClientName":"Sony"}],"UserLocation":"Connecticut","AuthorId":"zivmbevnzu42v4bk7ra04k37ob","ContentLocale":"en_US","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":1,"TotalCommentCount":0,"Photos":[{"Sizes":{"normal":{"Id":"normal","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/eb6e2bec-a7c7-5a74-bd83-e3343aeceb98"},"thumbnail":{"Id":"thumbnail","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/0d899959-cdbe-5662-87dc-f092163d63da"},"large":{"Id":"large","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/b27bf9e9-cc3b-5d3a-bf26-7eba9442ac9a"}},"Id":"1019922437","SizesOrder":["normal","thumbnail","large"],"Caption":null}],"Rating":4,"SecondaryRatingsOrder":["Design","EaseOfUse","Performance","Value","BuildQuality_1","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"TotalFeedbackCount":0,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":0,"ModerationStatus":"APPROVED","SubmissionId":"r212872_34_17799093uLdpLDu7AE","SubmissionTime":"2026-05-27T19:15:02.000+00:00","ReviewText":"Great headset. Love the noise cancellation and Spatial Audio. Being able to dial them in with a mixer is fun too. \n\nPros:\nGood range for a wireless headset \nSpatial Audio is a game changer \nGreat noise cancellation \n\nCons:\nEars get hot and sweaty during long sessions \nAfter years of use the volume scroll wheel adjustment is jumpy\nI REALLY don\u2019t like that I have to flip a switch on the dongle to use these on both my pc and ps5.","Title":"Several years of use and still going strong","UserNickname":"PL31AD35","ContextDataValues":{"ProductWasBought":{"Value":"Online","Id":"ProductWasBought"},"Age":{"Value":"35to44","Id":"Age"},"Gender":{"Value":"Male","Id":"Gender"},"DomainExpertise_8":{"Value":"Advanced","Id":"DomainExpertise_8"},"SonyProductsOwned":{"Value":"6","Id":"SonyProductsOwned"}},"SecondaryRatings":{"Value":{"Value":4,"Id":"Value","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"BuildQuality_1":{"Value":5,"Id":"BuildQuality_1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Performance":{"Value":5,"Id":"Performance","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":4,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":4,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{},"AdditionalFieldsOrder":[],"TagDimensions":{},"InappropriateFeedbackList":[],"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Helpfulness":null,"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1216829257","CID":"ed29b2dd-9afa-5933-87e9-07087613adcd","SourceClient":"sony-global","LastModeratedTime":"2026-08-21T08:32:11.000+00:00","LastModificationTime":"2026-08-21T08:32:11.000+00:00","ProductId":"whg900n-w","OriginalProductName":"INZONE H9 Wireless Noise Canceling Gaming Headset","CampaignId":"BV_MOBILE_REVIEW_DISPLAY","ContextDataValuesOrder":["Age","Gender","DomainExpertise_8","ProductWasBought","SonyProductsOwned"],"ClientResponses":[{"Department":"Sony North America Customer Support","Response":"Hi there, \nThanks for the feedback on your INZONE H9. We're really sorry to hear that you\u2019re still dealing with audio dropouts, especially after already going through a replacement process.\n\nLet\u2019s try a couple of things to see if we can stabilize the connection:\n\n-Make sure your USB transceiver isn't plugged in right next to another high speed USB device or a Wi-Fi router, as those can sometimes crowd the signal.\n\n-Double check the INZONE Hub software on a PC to ensure your headset and dongle are running the latest update.\n\nWe also invite you to check this link for a guide that contains more detailed troubleshooting steps to help resolve connection issues: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670445.html\n\nIf the issue persists, we recommend checking online for a local electronic repair center near you. They might be able to help you get your product back in working order.\n\nWe really appreciate you giving Sony a try and letting us know about your experience.\nWarm regards,\nEstefany","ResponseSource":"mc-api","Name":"Estefany","Date":"2026-04-08T17:00:21.000+00:00","SourceClientName":"Sony"}],"UserLocation":"Kansas","AuthorId":"zdtlarxmmlfifl6ykqmvf4gwfi","ContentLocale":"en_US","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"zouvmrghnb65upuymn6n5iir2d","SubmissionTime":"2026-08-19T20:07:23.000+00:00"}],"TotalInappropriateFeedbackCount":1,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":1,"SecondaryRatingsOrder":["Design","EaseOfUse","Performance","Value","BuildQuality_1","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":false,"TotalFeedbackCount":0,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":0,"ModerationStatus":"APPROVED","SubmissionId":"r212872_34_177558753YrBvVfHCX","SubmissionTime":"2026-04-07T18:45:08.000+00:00","ReviewText":"I bought this product 2 years ago, audio keeps cutting out and im barely a few feet away from my console. They sent a replacement after a year and a half and it's still having the same issues. Customer support just says buy another sony product but why would I waste hundreds on another faulty product like this one. No wonder it keeps getting discounted.","Title":"Not Worth The Price","UserNickname":"Ron93","ContextDataValues":{"ProductWasBought":{"Value":"Online","Id":"ProductWasBought"},"Age":{"Value":"25to34","Id":"Age"},"Gender":{"Value":"Male","Id":"Gender"},"DomainExpertise_8":{"Value":"Advanced","Id":"DomainExpertise_8"},"SonyProductsOwned":{"Value":"25","Id":"SonyProductsOwned"}},"SecondaryRatings":{"Value":{"Value":1,"Id":"Value","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"BuildQuality_1":{"Value":2,"Id":"BuildQuality_1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Performance":{"Value":1,"Id":"Performance","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"SoundQuality1":{"Value":1,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":4,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":2,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Helpfulness":null,"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1212985829","CID":"3cc9d075-cb06-586f-ae2d-b51be7d7062d","SourceClient":"sony-global","LastModeratedTime":"2026-02-11T14:47:28.000+00:00","LastModificationTime":"2026-02-11T16:56:31.000+00:00","ProductId":"whg900n-w","OriginalProductName":"INZONE H9 Wireless Noise Canceling Gaming Headset","CampaignId":"BV_MOBILE_REVIEW_DISPLAY","ContextDataValuesOrder":["Age","Gender","DomainExpertise_8","ProductWasBought","SonyProductsOwned"],"ClientResponses":[{"Department":"Sony North America Support","Response":"Hi JKCS,\n\nWhile we\u2019re glad you find the headset comfortable, it\u2019s important to note that these are specifically designed as gaming headsets. While they offer excellent noise cancellation for the wearer, the microphone is tuned for gaming environments, which may capture more ambient sound than a business-grade headset. For a professional WFH setup where you need to block background noise from reaching your clients, we recommend the Sony WH-1000XM6. It features an advanced 12-microphone system and AI-driven noise reduction specifically engineered to isolate your voice and filter out environmental sounds like typing or background noise during calls.\n\nThanks for choosing Sony.\n\nBest regards,\n\nEliab","ResponseSource":"mc-api","Name":"","Date":"2026-02-11T16:56:31.000+00:00","SourceClientName":"Sony"}],"UserLocation":"Trxas","AuthorId":"zllygx1yjlv841s6zm6at6k48s","ContentLocale":"en_US","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":3,"SecondaryRatingsOrder":["Design","EaseOfUse","Performance","Value","BuildQuality_1","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":false,"TotalFeedbackCount":0,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":0,"ModerationStatus":"APPROVED","SubmissionId":"r212872_34_17708146jsIEhCJPG7","SubmissionTime":"2026-02-11T12:57:05.000+00:00","ReviewText":"Bought these almost 4 months ago, and I WFH. They are great at canceling out back ground noise for you using the headset, but not your background noise while talking to clients. Clients tell me they can hear everything, from typing to a bird chirping outside. \nTrying to find something that is much better. Hate I spent all this money for them not to cancel out my background noise for my clients. \nThey are comfortable but do not recommend for working at home.","Title":"Not great for WFH.","UserNickname":"JKCS","ContextDataValues":{"ProductWasBought":{"Value":"Online","Id":"ProductWasBought"},"Age":{"Value":"45to54","Id":"Age"},"Gender":{"Value":"Female","Id":"Gender"},"DomainExpertise_8":{"Value":"Intermediate","Id":"DomainExpertise_8"},"SonyProductsOwned":{"Value":"1","Id":"SonyProductsOwned"}},"SecondaryRatings":{"Value":{"Value":2,"Id":"Value","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"BuildQuality_1":{"Value":2,"Id":"BuildQuality_1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Performance":{"Value":3,"Id":"Performance","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"SoundQuality1":{"Value":4,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":3,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":3,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"InappropriateFeedbackList":[],"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Helpfulness":null,"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1212399915","CID":"0c7747f3-09fc-5de5-8292-f0f4790103f2","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2026-02-03T06:31:20.000+00:00","LastModificationTime":"2026-02-06T10:46:03.000+00:00","ProductId":"wh-g900n-bz-e","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE_FOLLOWUP_MPR","ClientResponses":[{"Department":"Customer Service","Response":"Dear Customer,\n\nThank you for taking the time to share your detailed feedback with us. We truly appreciate hearing your thoughts and are committed to assisting you further.\n\nWe\u2019re sorry to learn that your INZONE H9 headset did not pair successfully with the Inzone software, preventing you from adjusting it to your preference. We understand how disappointing this must have been, and we sincerely apologise for the inconvenience caused.\n\nTo ensure we can look into your concerns more closely and provide the necessary support, we kindly encourage you to reach out to us through the link below:\nhttps://web.sony-asia.com/sg/contact-us/\n\nOur team will be happy to assist you further and work towards addressing your feedback as best as possible.\n\nThank you for choosing Sony. We value your trust and appreciate your honest input.\n\nBest regards, \nSony Customer Service Team","ResponseSource":"mc-api","Name":"","Date":"2026-02-06T10:46:03.000+00:00","SourceClientName":"Sony"}],"AuthorId":"u1tm3l9tbl60m2du78say42o7","ContentLocale":"en_SG","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":1,"IsRatingsOnly":false,"TotalFeedbackCount":0,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":0,"ModerationStatus":"APPROVED","SubmissionId":"r212872_13_17700985LPHmtX4BGL","SubmissionTime":"2026-02-03T06:02:09.000+00:00","ReviewText":"The headphone was ok but would not pair with the Inzone software so I could not adjust it to my liking. The H9 series II could connect so I had to return it to Sony. I purchased the H9 II headphones instead.","Title":"Did not work with the Inzone software","UserNickname":"Foosp","AdditionalFields":{"DateOfUserExperience":{"Value":"2026-01-02 00:00:00","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{},"ContextDataValuesOrder":[],"Photos":[],"TagDimensions":{},"SecondaryRatingsOrder":[],"InappropriateFeedbackList":[],"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"SecondaryRatings":{},"Helpfulness":null,"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null,"IsRecommended":null},{"Id":"1210785538","CID":"7e125840-c636-5fa9-8338-94026c3f9793","SourceClient":"sony-global","LastModeratedTime":"2026-01-12T18:47:45.000+00:00","LastModificationTime":"2026-05-10T20:08:02.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_SOCIAL_ALERT","AuthorId":"65c07958bf7ddd65da1cf64f7e1a87fdf7200124","ContentLocale":"en_GB","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":0,"TotalCommentCount":0,"Photos":[{"Sizes":{"normal":{"Id":"normal","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/a1d95e04-3a00-5d73-95ab-3cc91189bfac"},"thumbnail":{"Id":"thumbnail","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/3e05db6d-216e-5a6a-a4e8-8342c9b50fe0"},"large":{"Id":"large","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/e03c86e5-fb32-588e-a184-e0484b02b92d"}},"Id":"1018059347","SizesOrder":["normal","thumbnail","large"],"Caption":null},{"Sizes":{"normal":{"Id":"normal","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/dd5aaa69-e3fd-5efa-af04-4eb800150a3a"},"thumbnail":{"Id":"thumbnail","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/6d1a6371-4f7f-5ce0-b1f2-e5a30860a852"},"large":{"Id":"large","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/22037543-5065-594b-9581-c4c22495196c"}},"Id":"1018059348","SizesOrder":["normal","thumbnail","large"],"Caption":null},{"Sizes":{"normal":{"Id":"normal","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/c5ae0dfe-d81b-53a4-bf0d-25b8d64d64f5"},"thumbnail":{"Id":"thumbnail","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/56b4b73c-dae4-5d93-8f82-c7e6b6a3f90e"},"large":{"Id":"large","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/7e819c21-871e-5ddd-a9dc-8a8d6949609d"}},"Id":"1018059349","SizesOrder":["normal","thumbnail","large"],"Caption":null},{"Sizes":{"normal":{"Id":"normal","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/4b351411-4508-53f9-83e1-f1ddf328b7db"},"thumbnail":{"Id":"thumbnail","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/a925f228-21b2-58a7-ad16-e54376bb40bf"},"large":{"Id":"large","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/1b6cab1c-eb02-5fff-b7f8-c4a7ad15ce70"}},"Id":"1018059350","SizesOrder":["normal","thumbnail","large"],"Caption":null},{"Sizes":{"normal":{"Id":"normal","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/e9ab343b-5856-5949-90c2-a1c37e419bbe"},"thumbnail":{"Id":"thumbnail","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/3be0c48e-25e3-53e6-8ab8-23053249b7a4"},"large":{"Id":"large","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/f0ba30b2-370f-5286-bd62-30bc85fd50f0"}},"Id":"1018059351","SizesOrder":["normal","thumbnail","large"],"Caption":null}],"Rating":5,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":1.0,"TotalFeedbackCount":16,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":16,"ModerationStatus":"APPROVED","SubmissionId":"r212872-en_176822219Xw6RwnsZ4","SubmissionTime":"2026-01-12T12:49:18.000+00:00","ReviewText":"I bought these a couple of weeks ago, and so far, so good. For the price point, I was looking for something with a bit more punch, although they offer crystal-clear sound, which is what you want & they can be adjusted in the Inzone app via a PC download, but as far as I'm aware cannot be transferred the settings over to the ps5. These just seemed a bit flat for me in the bass section via Bluetooth, not gaming. Now, I do have hearing problems, so that could just be me. That being said, they do feel top-tier, lightweight, and comfortable, flip to mute mic, The noise cancellation is excellent with great 360 Spatial Sound, with a whopping 30 hours of battery life. The microphone seems a bit flat. All in all, great immersive sound quality, very comfortable, great design, great drivers leading from the xm series which make these great also.","Title":"Quite good.","UserNickname":"Smallville","SecondaryRatings":{"SoundQuality1":{"Value":4,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2026-01-12","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{},"ContextDataValuesOrder":[],"ClientResponses":[],"TagDimensions":{},"InappropriateFeedbackList":[],"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1210657655","CID":"7c1a6ef7-caa7-5e0d-9bbe-bb991157a1ad","SourceClient":"sony-global","LastModeratedTime":"2026-01-10T15:17:15.000+00:00","LastModificationTime":"2026-01-10T16:23:06.000+00:00","ProductId":"whg900n-w","OriginalProductName":"INZONE H9 Wireless Noise Canceling Gaming Headset","CampaignId":"BV_MOBILE_REVIEW_DISPLAY","ClientResponses":[{"Department":"Sony North America Customer Support","Response":"Hi there,\nWe're sorry to hear that the blue light on your INZONE H9 is staying on. \n\nThat blue light usually means the headset is still searching for a connection or stuck in pairing mode, rather than being fully synced up. Here are a few quick things we can try:\n\n-For the best experience on PlayStation, make sure you're using the USB transceiver that came with the headset, rather than a direct Bluetooth connection.\nhttps://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670405.html\n\n-Turn off both your headset and your PlayStation. Unplug the USB transceiver, plug it back in and then turn everything back on.\n\n-If the light is still acting up, try a reset. Plug the headset into a power outlet, then press and hold both the Power and Bluetooth buttons at the same time for about 8 seconds.\nhttps://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670453.html\n\nIf those steps don't resolve the issue, the best next step is to contact Sony Support. You can find all their contact info right here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones\n\nThanks for considering Sony and letting us know about this issue.\nWarm regards,\nEstefany","ResponseSource":"mc-api","Name":"Estefany","Date":"2026-01-10T16:23:06.000+00:00","SourceClientName":"Sony"}],"AuthorId":"z3q9ygg0pnq2q45zvjxlblx31m","ContentLocale":"en_US","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":2,"SecondaryRatingsOrder":["Design","EaseOfUse","Performance","Value","BuildQuality_1","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":false,"TotalFeedbackCount":0,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":0,"ModerationStatus":"APPROVED","SubmissionId":"r212872_34_17680530jxdOANzwCp","SubmissionTime":"2026-01-10T13:51:15.000+00:00","ReviewText":"After connecting to the PlayStation, the blue light does not stop","Title":"After connecting to the 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hand"}],"Rating":4,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"TotalFeedbackCount":0,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":0,"ModerationStatus":"APPROVED","SubmissionId":"r212872_13_17656963IsAETsm7oy","SubmissionTime":"2025-12-14T07:12:53.000+00:00","ReviewText":"PRO: Simple design with great sound cancelling function.\nCON: Bad battery life\n\nPro/Con (depend on you): No longer hear my wife calling me while I am gaming.","Title":"Honest review","UserNickname":"Orang Tua Gaming","SecondaryRatings":{"SoundQuality1":{"Value":4,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":4,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":4,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2025-11-23 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Headset","CampaignId":"BV_PIE","UserLocation":"Philippines","AuthorId":"33kr2giqcb4rjndtncfco7mh4","ContentLocale":"en_PH","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":5,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":1.0,"TotalFeedbackCount":1,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":1,"ModerationStatus":"APPROVED","SubmissionId":"r212872_13_17624019wBlsszslh1","SubmissionTime":"2025-11-06T04:05:24.000+00:00","ReviewText":"The noise cancelling works really well, and the way the mic is designed to mute and turn back on is amazing. The headphones also look great. I don\u2019t regret buying it. Thank you.","Title":"Amazing affordable noise cancelling for my ps5","UserNickname":"Jayrabaton","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2025-10-16 00:00:00","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{},"ContextDataValuesOrder":[],"ClientResponses":[],"Photos":[],"TagDimensions":{},"InappropriateFeedbackList":[],"RatingRange":5,"IsSyndicated":false,"Videos":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1203865151","CID":"dce621c9-3a96-59ec-b183-2e011d69c939","SourceClient":"sony-global","LastModeratedTime":"2025-10-25T20:00:29.000+00:00","LastModificationTime":"2026-02-28T04:08:36.000+00:00","ProductId":"whg900n-w","OriginalProductName":"INZONE H9 Wireless Noise Canceling Gaming Headset","CampaignId":"BV_MOBILE_REVIEW_DISPLAY","ContextDataValuesOrder":["Age","Gender","ProductWasBought","SonyProductsOwned"],"ClientResponses":[{"Department":"Sony North America Customer Support","Response":"Hi Patt234567,\nWe're really sorry to hear you're having trouble with your INZONE H9 headset. We want to make sure you're comfortable and happy with your purchase. \n\nA great way to improve the fit and comfort of your H9 headset is by trying different ear pads. Sometimes, a simple change can make a big difference in how the headset stays in place. \n\nYou can easily find compatible ear pads through our Sony parts and accessory sales partner, Encompass Supply Chain Solutions Inc. You can visit their website at https://sony.encompass.com/ or give them a call at 1-866-779-5153 (Monday - Friday, 8:00 am - 6:00 pm ET). \n\nAdditionally, make sure to adjust the slider on the headset to find the most comfortable and secure fit for you. \n\nWe appreciate your review of our Sony product and apologize for your experience.\nSincerely,\nEstefany","ResponseSource":"mc-api","Name":"Estefany","Date":"2025-10-25T21:39:32.000+00:00","SourceClientName":"Sony"}],"AuthorId":"zq53zefkgqnj4i7i5d0u7s9wp8","ContentLocale":"en_US","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":1,"SecondaryRatingsOrder":["Design","EaseOfUse","Performance","Value","BuildQuality_1","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":false,"Helpfulness":1.0,"TotalFeedbackCount":1,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":1,"ModerationStatus":"APPROVED","SubmissionId":"r212872_34_17614173mDNvRlAr4l","SubmissionTime":"2025-10-25T18:35:59.000+00:00","ReviewText":"This headset will not stay in my head if I\u2019m doing anything other than sitting still! I try to do chores wearing these and I can\u2019t change position at all otherwise they\u2019re falling off. They make me look like I work for air traffic control and are certainly overpriced for what they are.","Title":"Not worth it","UserNickname":"Patt234567","ContextDataValues":{"ProductWasBought":{"Value":"Online","Id":"ProductWasBought"},"Age":{"Value":"25to34","Id":"Age"},"Gender":{"Value":"Male","Id":"Gender"},"SonyProductsOwned":{"Value":"25","Id":"SonyProductsOwned"}},"SecondaryRatings":{"Value":{"Value":1,"Id":"Value","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"BuildQuality_1":{"Value":1,"Id":"BuildQuality_1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Performance":{"Value":3,"Id":"Performance","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"SoundQuality1":{"Value":3,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":1,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":1,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"InappropriateFeedbackList":[],"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1185019733","CID":"4109979e-a5aa-55e6-bc3d-2a23296e53ce","SourceClient":"sony-global","LastModeratedTime":"2025-04-19T14:16:08.000+00:00","LastModificationTime":"2025-12-30T09:30:01.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"MySonySite_Registration","AuthorId":"hqvzx3ljku19augw7ifb6bqxn","ContentLocale":"en_GB","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":5,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":0.945455014705658,"TotalFeedbackCount":55,"TotalNegativeFeedbackCount":3,"TotalPositiveFeedbackCount":52,"ModerationStatus":"APPROVED","SubmissionId":"r212872-en_174507059t4ZWd5wim","SubmissionTime":"2025-04-19T13:49:19.000+00:00","ReviewText":"connecting to bluetooth and ps5/pc is very nice. after 2 years, still working well and nothings broken. good quality. though you will need to connect it to a pc to change audio settings. default are fine though.","Title":"after 2 years of use, happy with purchase","UserNickname":"weelon","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2025-04-19","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{},"ContextDataValuesOrder":[],"ClientResponses":[],"Photos":[],"TagDimensions":{},"InappropriateFeedbackList":[],"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1182435085","CID":"e28d9aba-e1de-5525-ad92-957c318c5f22","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2025-03-12T13:31:51.000+00:00","LastModificationTime":"2025-09-21T14:00:54.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Canceling Gaming Headset","CampaignId":"SNAPRODREG","ContextDataValuesOrder":["Age","Gender","DomainExpertise_8","ProductWasBought","SonyProductsOwned"],"ClientResponses":[{"Department":"Sony North America Customer Support","Response":"Hi A1BRYAN, Awesome! Thank you for your 5-star review of the INZONE H9 Wireless Noise Canceling Gaming Headset. We are thrilled to hear that you find it to be the best headset you have ever owned, and that it connects seamlessly to all your devices and is easy to navigate while gaming! Enjoy your gaming experience to the fullest with the INZONE H9 and thanks for choosing Sony! - Romeo","ResponseSource":"mc-api","Name":"","Date":"2025-03-14T21:21:36.000+00:00","SourceClientName":"Sony"}],"UserLocation":"Dallas Texas","AuthorId":"f21zeiklij5f48qnm03u1a796","ContentLocale":"en_US","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":5,"SecondaryRatingsOrder":["Design","EaseOfUse","Performance","Value","BuildQuality_1","Features","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":0.0,"TotalFeedbackCount":5,"TotalNegativeFeedbackCount":5,"TotalPositiveFeedbackCount":0,"ModerationStatus":"APPROVED","SubmissionId":"r212872_12_17415784h26Z3xTcbz","SubmissionTime":"2025-03-10T03:48:13.000+00:00","ReviewText":"Best head set I have owned literally connected to all my devices and easy to navigate while gaming!","Title":"Best","UserNickname":"A1BRYAN","ContextDataValues":{"ProductWasBought":{"Value":"InPerson","Id":"ProductWasBought"},"Age":{"Value":"25to34","Id":"Age"},"Gender":{"Value":"Male","Id":"Gender"},"DomainExpertise_8":{"Value":"Advanced","Id":"DomainExpertise_8"},"SonyProductsOwned":{"Value":"6","Id":"SonyProductsOwned"}},"SecondaryRatings":{"Value":{"Value":5,"Id":"Value","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"BuildQuality_1":{"Value":5,"Id":"BuildQuality_1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Performance":{"Value":5,"Id":"Performance","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Features":{"Value":5,"Id":"Features","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"InappropriateFeedbackList":[],"RatingRange":5,"IsSyndicated":false,"Videos":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1180423456","CID":"9b1308e6-ade2-5295-a767-3fa1cc91e1b8","SourceClient":"sony-global","LastModeratedTime":"2025-02-08T16:45:53.000+00:00","LastModificationTime":"2025-09-21T14:00:55.000+00:00","ProductId":"whg900n-w","OriginalProductName":"INZONE H9 Wireless Noise Canceling Gaming Headset","CampaignId":"BV_MOBILE_REVIEW_DISPLAY","ContextDataValuesOrder":["Age","Gender","DomainExpertise_8","ProductWasBought","SonyProductsOwned"],"ClientResponses":[{"Department":"Sony North America Customer Support","Response":"Hi Cynic, we're sorry to hear that you have an issue with your Sony unit. This is not the experience we want you to have. Please isolate the issue on the mic by following this link: \n\nhttps://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html\n\nEarpads are consumables. If the earpads deteriorate or are damaged through long-term use and storage, contact your nearest Sony dealer.\n\nIf you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: \n\nYou can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:\n\nhttps://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones\n\n~Earl","ResponseSource":"mc-api","Name":"","Date":"2025-02-08T23:46:29.000+00:00","SourceClientName":"Sony"}],"UserLocation":"Tallahassee Florida","AuthorId":"zu80028mvqltwzeyln85541eh0","ContentLocale":"en_US","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":2,"SecondaryRatingsOrder":["Design","EaseOfUse","Performance","Value","BuildQuality_1","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":false,"Helpfulness":0.0,"TotalFeedbackCount":7,"TotalNegativeFeedbackCount":7,"TotalPositiveFeedbackCount":0,"ModerationStatus":"APPROVED","SubmissionId":"r212872_25_173903135nnu6YJ0r0","SubmissionTime":"2025-02-08T16:16:26.000+00:00","ReviewText":"6 months ago I purchased a pair from Best buy. The microphone stopped working in month 5 due to a design flaw in the moldable boom. Then the padding cover comes loose on the crown of the headset. I wouldn't recommend these headphones there are better quality for the same money.","Title":"Subpar quality","UserNickname":"Cynic","ContextDataValues":{"ProductWasBought":{"Value":"InPerson","Id":"ProductWasBought"},"Age":{"Value":"35to44","Id":"Age"},"Gender":{"Value":"Male","Id":"Gender"},"DomainExpertise_8":{"Value":"Intermediate","Id":"DomainExpertise_8"},"SonyProductsOwned":{"Value":"25","Id":"SonyProductsOwned"}},"SecondaryRatings":{"Value":{"Value":2,"Id":"Value","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"BuildQuality_1":{"Value":1,"Id":"BuildQuality_1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Performance":{"Value":1,"Id":"Performance","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":3,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":4,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"InappropriateFeedbackList":[],"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1180338444","CID":"acd16155-f133-51ab-b157-12d90cb7421c","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2025-02-07T02:15:08.000+00:00","LastModificationTime":"2025-09-28T06:19:45.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Canceling Gaming Headset","CampaignId":"SNAPRODREG","ContextDataValuesOrder":["Age","Gender","DomainExpertise_8","ProductWasBought","SonyProductsOwned"],"ClientResponses":[{"Department":"Sony North America Customer Support","Response":"Hi Johnboy1983,\n\nThank you for reaching out. We are truly sorry to hear that your son's gaming headset is having issues. Kindly check the link below. There are steps you can perform to reset the device:\n\nhttps://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670454.html\n\nIf you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details : \n\nFull Name:\nTelephone Number: \nSony Model Number:\nAdditional Information regarding your experience with the unit:\n\nWe are sorry for the inconvenience and hope to speak to you to resolve this matter.\n\nSincerely,\n-Craig","ResponseSource":"mc-api","Name":"","Date":"2025-02-07T20:17:52.000+00:00","SourceClientName":"Sony"}],"UserLocation":"Ferrum, VA","AuthorId":"3530ptosmxylquhgv19nlgrm3","ContentLocale":"en_US","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":1,"SecondaryRatingsOrder":["Design","EaseOfUse","Performance","Value","BuildQuality_1","Features","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":false,"Helpfulness":0.0,"TotalFeedbackCount":8,"TotalNegativeFeedbackCount":8,"TotalPositiveFeedbackCount":0,"ModerationStatus":"APPROVED","SubmissionId":"r212872_12_17388893A1EJJxAYuH","SubmissionTime":"2025-02-07T00:49:59.000+00:00","ReviewText":"I bought this for my 15 year old son for Christmas and after 2 weeks of use the microphone started having issues. There is static so bad coming through the person on the receiving end and coming threw the speakers. This makes the headset useless since he playes with friends 95% of the time and can no longer use the mic.","Title":"Static in microphone","UserNickname":"Johnboy1983","ContextDataValues":{"ProductWasBought":{"Value":"InPerson","Id":"ProductWasBought"},"Age":{"Value":"35to44","Id":"Age"},"Gender":{"Value":"Male","Id":"Gender"},"DomainExpertise_8":{"Value":"Advanced","Id":"DomainExpertise_8"},"SonyProductsOwned":{"Value":"6","Id":"SonyProductsOwned"}},"SecondaryRatings":{"Value":{"Value":1,"Id":"Value","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"BuildQuality_1":{"Value":1,"Id":"BuildQuality_1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Performance":{"Value":1,"Id":"Performance","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"SoundQuality1":{"Value":1,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":1,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Features":{"Value":5,"Id":"Features","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"InappropriateFeedbackList":[],"RatingRange":5,"IsSyndicated":false,"Videos":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1179956659","CID":"76394cab-0418-5d2a-965b-78d33eaecf29","SourceClient":"sony-global","LastModeratedTime":"2025-02-02T12:00:42.000+00:00","LastModificationTime":"2025-04-29T14:52:27.000+00:00","ProductId":"whg900n-w","OriginalProductName":"INZONE H9 Wireless Noise Canceling Gaming Headset","CampaignId":"BV_MOBILE_REVIEW_DISPLAY","ContextDataValuesOrder":["Age","Gender","DomainExpertise_8","ProductWasBought","SonyProductsOwned"],"ClientResponses":[{"Department":"Sony North America Customer Support","Response":"Hi Topdogg357, Thank you for your review and for sharing your experience with the INZONE H9 headphones. 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I was wrong although the sound they are good, not the best but good and not for that price now this is my third pair that I have to send back because the built of these headphones are trash. I\u2019ve had three pairs going onto fourth within a year and owning them. The speakers were fine at one of them. My mic went out, but they need to really really fix this. I had to buy an extended warranty because of knowing how bad the housing of those speakers are Sure that will be the last time I buy these pairs because they\u2019re all better things out there. 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We have flagged your feedback as voice of customer, to the concerned team for future consideration.\nIf you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL\n\nMichael @ Sony Support 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FYI, this headset is a gaming headset which means it feel mor all-rounder than using specific headset for music but omg, the sound is incredible but bass is not that big (which is doesn't that bad, it feels comfortable.) and stage is pretty much wide. Overall, combined with features itself. 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glad I did. They cover my ears completely, are comfortable and have a good loud volume and bass. I also like that you can lift the boom mike up to mute yourself.","Title":"Loud And Has Good Bass","UserNickname":"Vikki69","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2024-05-22","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{"SonyProductsOwned":{"Value":"25","Id":"SonyProductsOwned"}},"ClientResponses":[],"Photos":[],"TagDimensions":{},"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1161428557","CID":"e6aa6c3a-3d63-545d-aee3-57a502360d4b","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2024-05-05T14:31:54.000+00:00","LastModificationTime":"2025-01-18T15:32:58.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Canceling Gaming Headset","CampaignId":"SNAPRODREG","ContextDataValuesOrder":["Age","Gender","DomainExpertise_8","ProductWasBought","SonyProductsOwned"],"ClientResponses":[{"Department":"Sony North America Customer Support","Response":"Hi KingJudah,\n\nWhile we're glad to hear that you like most of the features, we're sorry to learn about what happened to your gaming headset and you find them uncomfortable during use. Your feedback regarding the headband cushion peeling off is extremely important to us and is very much appreciated. \n\nWe do have good information on how to set up the headphones using the INZONE Hub software on this link here: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279035\n\nWe want to make sure you\u2019re taken care of. Please note your headphones has a 1-year warranty from the date of purchase.\n\nMay we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. \nApologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. \n\nFull Name: \nUsername: \nTelephone Number: \nModel Number: \nAdditional Information regarding your experience with the INZONE H9.\n\nWe are sorry for the inconvenience and hope to speak to you to resolve this matter. \n\nSincerely,\nJess","ResponseSource":"mc-api","Name":"","Date":"2024-05-07T00:32:31.000+00:00","SourceClientName":"Sony"}],"UserLocation":"Atlanta GA","AuthorId":"ibttfh20madvbzp2bxazt680v","ContentLocale":"en_US","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"z23ckyii650o3k529r67kw5dce","SubmissionTime":"2025-01-18T15:33:00.000+00:00"},{"AuthorId":"z1xw5n33j65uawndake5yb7jes","SubmissionTime":"2024-10-14T07:28:09.000+00:00"}],"TotalInappropriateFeedbackCount":2,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":2,"SecondaryRatingsOrder":["Design","EaseOfUse","Performance","Value","BuildQuality_1","Features","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":false,"Helpfulness":1.0,"TotalFeedbackCount":3,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":3,"ModerationStatus":"APPROVED","SubmissionId":"r212872_12_17149139plHDGfmzTw","SubmissionTime":"2024-05-05T12:58:46.000+00:00","ReviewText":"Initially I like the H9's. The 3D sound quality was great and the noise cancelling was acceptable. However, after less than a year of use, the foam part of the headset began to separate from the frame. After a while it came all the way off making the headset very uncomfortable. Also, on PC the INzone software would not sync so I there is no way I can adjust the settings. And at a $300 price tag these problems should NOT exist! I definitely would not recommend.","Title":"Great sound quality with a lackluster build.","UserNickname":"KingJudah","ContextDataValues":{"ProductWasBought":{"Value":"Online","Id":"ProductWasBought"},"Age":{"Value":"35to44","Id":"Age"},"Gender":{"Value":"Male","Id":"Gender"},"DomainExpertise_8":{"Value":"Advanced","Id":"DomainExpertise_8"},"SonyProductsOwned":{"Value":"6","Id":"SonyProductsOwned"}},"SecondaryRatings":{"Value":{"Value":2,"Id":"Value","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"BuildQuality_1":{"Value":1,"Id":"BuildQuality_1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Performance":{"Value":4,"Id":"Performance","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"SoundQuality1":{"Value":4,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":2,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Features":{"Value":2,"Id":"Features","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"RatingRange":5,"IsSyndicated":false,"Videos":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1161220829","CID":"4dc0bfa6-bbea-55ae-a06a-92fb7dd6226d","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2024-05-02T17:32:57.000+00:00","LastModificationTime":"2024-05-02T22:07:51.000+00:00","ProductId":"WHG900N-B","OriginalProductName":"WHG900N-B","CampaignId":"SNAPRODREG","ContextDataValuesOrder":["Age","Gender","DomainExpertise_8","ProductWasBought","SonyProductsOwned"],"ClientResponses":[{"Department":"Sony North America Customer Support","Response":"Hi Mariano9,\n\nWe're glad that you like the sound quality of the headphones. It's unfortunate that the headband cushion is peeling off. Your feedback is extremely important to us and is very much appreciated. Allow us to turn your experience around and help you out. Please contact our product support team via phone call or chat through this link:\n\nhttps://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones\n\nSincerely,\n-Ralph","ResponseSource":"mc-api","Name":"","Date":"2024-05-02T22:07:51.000+00:00","SourceClientName":"Sony"}],"AuthorId":"omow4jffviw2xe2sdt9lwgpdn","ContentLocale":"en_US","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":1,"TotalCommentCount":0,"Photos":[{"Sizes":{"normal":{"Id":"normal","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/55f0da88-f50c-5355-9f81-642a9ce2ed78"},"thumbnail":{"Id":"thumbnail","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/9f0302fd-99ee-51cc-8c27-fdec6aaf2445"},"large":{"Id":"large","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/ece133a6-8e89-5bde-adce-aa56f62cc8d5"}},"Id":"1011011908","SizesOrder":["normal","thumbnail","large"],"Caption":null}],"Rating":3,"SecondaryRatingsOrder":["Design","EaseOfUse","Performance","Value","BuildQuality_1","Features"],"IsRatingsOnly":false,"IsRecommended":false,"TotalFeedbackCount":0,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":0,"ModerationStatus":"APPROVED","SubmissionId":"r212872_12_171461953gPJdRnoXA","SubmissionTime":"2024-05-02T03:12:35.000+00:00","ReviewText":"I love the sound and everything but the material are not good","Title":"Made of poor material","UserNickname":"Mariano9","ContextDataValues":{"ProductWasBought":{"Value":"Online","Id":"ProductWasBought"},"Age":{"Value":"35to44","Id":"Age"},"Gender":{"Value":"Male","Id":"Gender"},"DomainExpertise_8":{"Value":"Intermediate","Id":"DomainExpertise_8"},"SonyProductsOwned":{"Value":"25","Id":"SonyProductsOwned"}},"SecondaryRatings":{"Value":{"Value":3,"Id":"Value","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"BuildQuality_1":{"Value":1,"Id":"BuildQuality_1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Performance":{"Value":5,"Id":"Performance","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Features":{"Value":5,"Id":"Features","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{},"AdditionalFieldsOrder":[],"TagDimensions":{},"InappropriateFeedbackList":[],"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Helpfulness":null,"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1159866756","CID":"eb7ce5eb-e457-5796-8291-946a931a2de2","SourceClient":"sony-global","LastModeratedTime":"2024-04-13T11:16:43.000+00:00","LastModificationTime":"2025-01-18T15:33:02.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE_EN_GB","ContextDataValuesOrder":["SonyProductsOwned"],"AuthorId":"6gahv6e3l5z7yogzwdroqbcuv","ContentLocale":"en_GB","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"z6hewxr9vrjivqhumbz6lemn8j","SubmissionTime":"2025-01-18T15:33:03.000+00:00"},{"AuthorId":"zsz7k2ytyh6nexe6uk3ui3olq5","SubmissionTime":"2024-10-14T07:28:10.000+00:00"}],"TotalInappropriateFeedbackCount":2,"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":5,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":1.0,"TotalFeedbackCount":2,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":2,"ModerationStatus":"APPROVED","SubmissionId":"r212872_22_1713005298YdbjyXao","SubmissionTime":"2024-04-13T10:47:09.000+00:00","ReviewText":"Bought for the PS5 but has become my PC headset too. Great quality sound, but also very comfortable even with my big head and glasses on.","Title":"Great headset","UserNickname":"SmiddyJR","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":4,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2024-04-13","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{"SonyProductsOwned":{"Value":"25","Id":"SonyProductsOwned"}},"ClientResponses":[],"Photos":[],"TagDimensions":{},"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1159558783","CID":"37ded078-a22d-5830-b901-234859b4fab3","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2024-04-08T20:01:42.000+00:00","LastModificationTime":"2025-01-18T15:33:05.000+00:00","ProductId":"wh-g900n-bz-e","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE","UserLocation":"Kuala Lumpur, MY","AuthorId":"1za1awoavwmjl8kfso2sct5oh","ContentLocale":"en_MY","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"z6srn5azrqqclr7l9r0d5zujxx","SubmissionTime":"2025-01-18T15:33:07.000+00:00"}],"TotalInappropriateFeedbackCount":1,"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":5,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":1.0,"TotalFeedbackCount":1,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":1,"ModerationStatus":"APPROVED","SubmissionId":"r212872_13_17124311eKQJ3Itdda","SubmissionTime":"2024-04-06T19:19:28.000+00:00","ReviewText":"Got it! Here's an updated review:\r\n\r\nI'm extremely overjoyed with this headphone! Unlike other Bluetooth headphones I've tried before, the Bluetooth connection on this one is not crappy. The 2.4GHz dongle provided a smooth and reliable connection. The bass is good and the noise cancellation feature is to dream for, making it a great choice for anyone looking for a high-quality listening experience.","Title":"Nice headphones","UserNickname":"Ruaska Nor","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"ContextDataValues":{},"ContextDataValuesOrder":[],"ClientResponses":[],"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"RatingRange":5,"IsSyndicated":false,"Videos":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1157854296","CID":"ec2015b1-b2ac-5c0d-9f2d-d1e273360776","SourceClient":"sony-global","LastModeratedTime":"2024-03-12T01:15:50.000+00:00","LastModificationTime":"2025-01-18T15:33:08.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"MySonySite_Registration","ContextDataValuesOrder":["SonyProductsOwned"],"AuthorId":"9yc2myfx4vrmma3bct4uep9ov","ContentLocale":"en_GB","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"z6m3d0rou47k96begb3c9k9ulf","SubmissionTime":"2025-01-18T15:33:13.000+00:00"},{"AuthorId":"z9yr24y40p0cychnueuo3xc3wl","SubmissionTime":"2024-10-14T07:28:11.000+00:00"}],"TotalInappropriateFeedbackCount":2,"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":5,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":1.0,"TotalFeedbackCount":2,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":2,"ModerationStatus":"APPROVED","SubmissionId":"r212872_22_17100795FtbdeA2toW","SubmissionTime":"2024-03-10T14:05:15.000+00:00","ReviewText":"Brilliant fit for my big head and comfortable to wear, sound quality is very good and fits well on my big ears.","Title":"Amazing fit and sound, perfect","UserNickname":"Drain","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2024-03-10","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{"SonyProductsOwned":{"Value":"25","Id":"SonyProductsOwned"}},"ClientResponses":[],"Photos":[],"TagDimensions":{},"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1157365462","CID":"d14ff0a0-7a0a-52f4-b636-07c5460eacec","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2024-03-01T02:15:58.000+00:00","LastModificationTime":"2024-03-01T18:10:18.000+00:00","ProductId":"whg900nw","OriginalProductName":"INZONE H9 Wireless Noise Canceling Gaming Headset","CampaignId":"BV_PIE_EN_US","ContextDataValuesOrder":["Age","Gender","DomainExpertise_8","ProductWasBought","SonyProductsOwned"],"ClientResponses":[{"Department":"Sony North America Customer Support","Response":"Hi eddunn, Awesome! We are so glad to hear that you are enjoying your new headphones! Thank you so much for your detailed review and for choosing Sony! -Carl","ResponseSource":"mc-api","Name":"","Date":"2024-03-01T18:10:18.000+00:00","SourceClientName":"Sony"}],"AuthorId":"tkq14391gx4mmjauvflmxknu5","ContentLocale":"en_US","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":5,"SecondaryRatingsOrder":["Design","EaseOfUse","Performance","Value","BuildQuality_1","Features"],"IsRatingsOnly":false,"IsRecommended":true,"TotalFeedbackCount":0,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":0,"ModerationStatus":"APPROVED","SubmissionId":"r212872_12_17092498r6nYy0wan0","SubmissionTime":"2024-02-29T23:37:34.000+00:00","ReviewText":"I have had several headphones over the years, Pulse 3d, gold and most recently A50 gen 2's. The A50's were really nice, had them for 8 years, but the mic finally went out. I picked up the H9's and they are equally as nice, they don't adjust as small (for younger kids) but they fit adult heads well. Sound quality is excellent, I would like to see Dolby added to compatibility, but the 360 audio is good. Mic picks up nice and is crystal clear. Integration into the PS5 is pretty much seamless, with the usb stick. That was always the gripe with astro's, having to use the mix box and with PS5 losing the optical, having to add another intermediate box (which ultimately causes connectivity issues when using a receiver). H9 is a bit heavier, but not terrible. Overall, very nice headset and there are minimal cons to them.","Title":"Very Nice","UserNickname":"eddunn","ContextDataValues":{"ProductWasBought":{"Value":"InPerson","Id":"ProductWasBought"},"Age":{"Value":"35to44","Id":"Age"},"Gender":{"Value":"Male","Id":"Gender"},"DomainExpertise_8":{"Value":"Advanced","Id":"DomainExpertise_8"},"SonyProductsOwned":{"Value":"6","Id":"SonyProductsOwned"}},"SecondaryRatings":{"Value":{"Value":3,"Id":"Value","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"BuildQuality_1":{"Value":5,"Id":"BuildQuality_1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Performance":{"Value":5,"Id":"Performance","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Features":{"Value":5,"Id":"Features","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"InappropriateFeedbackList":[],"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Helpfulness":null,"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1154461999","CID":"fe407546-47d2-5a16-a1c4-a1bbada004ca","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2024-01-26T00:00:58.000+00:00","LastModificationTime":"2025-01-18T15:33:15.000+00:00","ProductId":"wh-g900n-bz-e","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE_FOLLOWUP","AuthorId":"9uud3lg2axyg2lyfwh2ns8x1w","ContentLocale":"en_MY","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"zt6drmjzvm06kus4lm1pr64ax7","SubmissionTime":"2025-01-18T15:33:17.000+00:00"}],"TotalInappropriateFeedbackCount":1,"TotalClientResponseCount":0,"TotalCommentCount":0,"Photos":[{"Sizes":{"normal":{"Id":"normal","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/3710deb9-f0d5-5aa8-a2e7-8626e983f44f"},"thumbnail":{"Id":"thumbnail","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/d6247b5a-cca5-5c63-87fb-c2e23417c873"},"large":{"Id":"large","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/05fca084-cc0e-58b3-a305-4258c7a7cd02"}},"Id":"1010149803","SizesOrder":["normal","thumbnail","large"],"Caption":"Inzone H9 ticks all my boxes, as a modern audio enthusiast"}],"Rating":5,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":1.0,"TotalFeedbackCount":1,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":1,"ModerationStatus":"APPROVED","SubmissionId":"r212872_13_17062025an1WV5vb9B","SubmissionTime":"2024-01-25T17:08:54.000+00:00","ReviewText":"I bought this to use as a regular non-gaming headset. I was bowled over.\r\n\r\nIt stands out among the headsets I use (eg. Bose Quiet Comfort, Sony WH-1000XM4, Sennheiser HD650) as very easy to wear over long periods of time without audio fatigue.\r\n\r\nWell-rounded, full mids, very crisp high and non-fatigue inducing bass, yet managing to produce deep rumbles. Has a kind of sound stage that feels spacious yet neutral, not simulating anything in particular. Instruments and artifacts sound exceptionally distinct.\r\n\r\nIt is a good cross between open back and ANC cans, providing space (literally) for the ears to not feel pressed in, while not being fully opened, allowing for ANC.\r\n\r\nThe availability of black is perfect for me in my ecosystem of black equipment.\r\n\r\nThe retro tones that sounds when buttons are pressed are a nice touch. Loved it.\r\n\r\nAll physical buttons, especially the physical dial for volumes are a big plus. In this day and age, it is extremely hard to find equipment that don't use the touch sensors that are frustratingly easy to get off accidentally.\r\n\r\nThe only con (that fortunately don't matter to me) are distant sounding mics. They are still functional for normal audio calls.\r\n\r\nI have yet to experience the low latency as I don't game with this (that PS5 will come home one day).\r\n\r\nThis headset is an absolute hidden gem.","Title":"Stands out in sound quality and comfort","UserNickname":"YorkKoon","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"ContextDataValues":{},"ContextDataValuesOrder":[],"ClientResponses":[],"AdditionalFields":{},"AdditionalFieldsOrder":[],"TagDimensions":{},"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1152305315","CID":"655e748f-3b12-555a-92a8-9994c60406ae","SourceClient":"sony-global","LastModeratedTime":"2023-12-24T13:30:44.000+00:00","LastModificationTime":"2025-01-18T15:33:18.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"MySonySite_Registration","ContextDataValuesOrder":["SonyProductsOwned"],"AuthorId":"a0x04y2sga1w6lcfb7j5xkel8","ContentLocale":"en_GB","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"zt2a4xid2p2eaetfiyje9xnjn5","SubmissionTime":"2025-01-18T15:33:19.000+00:00"},{"AuthorId":"z6hcjskj0ehw2rjl0ja63xrgnu","SubmissionTime":"2024-10-14T07:28:13.000+00:00"}],"TotalInappropriateFeedbackCount":2,"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":5,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":0.5,"TotalFeedbackCount":4,"TotalNegativeFeedbackCount":2,"TotalPositiveFeedbackCount":2,"ModerationStatus":"APPROVED","SubmissionId":"r212872_22_17032401CmfxEtcN4u","SubmissionTime":"2023-12-22T10:15:47.000+00:00","ReviewText":"Bought these a few days ago never owned a expensive headset but did jot know what I was missing. Great sound and quality, and the noise canceling waw","Title":"Great and clear sound","UserNickname":"Laurentiur90","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2023-12-22","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{"SonyProductsOwned":{"Value":"25","Id":"SonyProductsOwned"}},"ClientResponses":[],"Photos":[],"TagDimensions":{},"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1151491671","CID":"b2a79c52-37d0-5bc2-ad5a-9ec6522969be","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2023-12-11T15:16:50.000+00:00","LastModificationTime":"2025-01-18T15:33:22.000+00:00","ProductId":"whg900n-w","OriginalProductName":"INZONE H9 Wireless Noise Canceling Gaming Headset","CampaignId":"SNAPRODREG","ContextDataValuesOrder":["Age","Gender","DomainExpertise_8","ProductWasBought","SonyProductsOwned"],"ClientResponses":[{"Department":"Sony North America Customer Support","Response":"Hi LaFudge, Thanks for your feedback and insights.\u00A0Sony values the opinions of customers and is always striving to provide the best experience possible.\u00A0 Prepare for victory with Sony\u2019s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony. Erin","ResponseSource":"mc-api","Name":"","Date":"2023-12-11T20:56:56.000+00:00","SourceClientName":"Sony"}],"UserLocation":"Minnesota","AuthorId":"amfy32yp7c5amvrbp44k93edz","ContentLocale":"en_US","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"zh5ge0s3offtl6zc5zfaog5oup","SubmissionTime":"2025-01-18T15:33:23.000+00:00"},{"AuthorId":"z71kdm44gytmvaxxfw85u81lzm","SubmissionTime":"2024-10-14T07:28:19.000+00:00"}],"TotalInappropriateFeedbackCount":2,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":4,"SecondaryRatingsOrder":["Design","EaseOfUse","Performance","Value","BuildQuality_1","Features","SoundQuality1"],"IsRatingsOnly":false,"Helpfulness":0.8333330154418945,"TotalFeedbackCount":6,"TotalNegativeFeedbackCount":1,"TotalPositiveFeedbackCount":5,"ModerationStatus":"APPROVED","SubmissionId":"r212872_12_17023017f3j2sDkX6k","SubmissionTime":"2023-12-11T13:36:24.000+00:00","ReviewText":"Just bought these headphones, they are almost everything I could want with a head phone \r\nPros: sounds excellent, comfortable, noise cancelling works great, connects to my phone and to my PC. So in between games I can watch videos and it plays thru the headset. \r\n\r\nCons: the mic is trash. It works but I get complaints from other players that my voice is hard to make out and it blends the words together. Compared to my older headset the group I regularly play with tell me that I am hard to listen too now. \r\n\r\nI have tried playing around with mic settings with no change. I did see that there were other people complaining about the same issue online. If I don't eat it resolved I will more than likely return the headset because this is a deal breaker.","Title":"Great headphones, terrible mic","UserNickname":"LaFudge","ContextDataValues":{"ProductWasBought":{"Value":"InPerson","Id":"ProductWasBought"},"Age":{"Value":"25to34","Id":"Age"},"Gender":{"Value":"Male","Id":"Gender"},"DomainExpertise_8":{"Value":"Intermediate","Id":"DomainExpertise_8"},"SonyProductsOwned":{"Value":"25","Id":"SonyProductsOwned"}},"SecondaryRatings":{"Value":{"Value":3,"Id":"Value","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"BuildQuality_1":{"Value":3,"Id":"BuildQuality_1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Performance":{"Value":4,"Id":"Performance","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":4,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":3,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Features":{"Value":4,"Id":"Features","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"RatingRange":5,"IsSyndicated":false,"Videos":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null,"IsRecommended":null},{"Id":"1151449668","CID":"0906a8e2-f460-5459-904d-14b3bf705c2d","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2023-12-11T00:31:08.000+00:00","LastModificationTime":"2025-01-18T15:33:26.000+00:00","ProductId":"whg900n-w","OriginalProductName":"INZONE H9 Wireless Noise Canceling Gaming Headset","CampaignId":"SNAPRODREG","ContextDataValuesOrder":["Age","Gender","DomainExpertise_8","ProductWasBought","SonyProductsOwned"],"ClientResponses":[{"Department":"Sony North America Customer Support","Response":"Hi Gevecontreras, \n\nWe appreciate your feedback and we are sorry that you are having issues with your Sony INZONE H9. This is definitely not the customer experience we want you to have. When wearing the headphones, please make sure to extend the slider to adjust the length of the headband according to the size of your head: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670399.html. With regard to the microphone, please adjust the position of the boom microphone so that it is near your mouth. We can also follow the suggestions here to further isolate the issue: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html. \n\nWe take all user\u00A0input\u00A0seriously and will make sure\u00A0your\u00A0comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com. \n\nThank you for choosing Sony! \n-Vincent","ResponseSource":"mc-api","Name":"","Date":"2023-12-11T23:26:46.000+00:00","SourceClientName":"Sony"}],"UserLocation":"Los \u00C1ngeles ,ca","AuthorId":"eyd64tayf2dai8oynik33x6hw","ContentLocale":"en_US","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"zu31h98wv8x40xtklyqsti4pv0","SubmissionTime":"2025-01-18T15:33:27.000+00:00"}],"TotalInappropriateFeedbackCount":1,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":4,"SecondaryRatingsOrder":["Design","EaseOfUse","Performance","Value","BuildQuality_1","Features","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":0.75,"TotalFeedbackCount":4,"TotalNegativeFeedbackCount":1,"TotalPositiveFeedbackCount":3,"ModerationStatus":"APPROVED","SubmissionId":"r212872_12_17022488Lamfh5isyM","SubmissionTime":"2023-12-10T22:54:15.000+00:00","ReviewText":"The H9 haha well I\u2019ve had these headphones for about to be a year in a month or two and I\u2019ve had to exchange them about to be three times. The two times had to be the headband thing it kept coming off. Now the mic isn\u2019t working properly. The headphones work good as far as hearing things it\u2019s just the cosmetic things that sucks in my opinion. Man I\u2019m hoping they fix these headphones.","Title":"I have to keep it real","UserNickname":null,"ContextDataValues":{"ProductWasBought":{"Value":"InPerson","Id":"ProductWasBought"},"Age":{"Value":"35to44","Id":"Age"},"Gender":{"Value":"Male","Id":"Gender"},"DomainExpertise_8":{"Value":"Advanced","Id":"DomainExpertise_8"},"SonyProductsOwned":{"Value":"6","Id":"SonyProductsOwned"}},"SecondaryRatings":{"Value":{"Value":1,"Id":"Value","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"BuildQuality_1":{"Value":1,"Id":"BuildQuality_1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Performance":{"Value":5,"Id":"Performance","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":4,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":2,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Features":{"Value":5,"Id":"Features","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"RatingRange":5,"IsSyndicated":false,"Videos":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1150825008","CID":"aa6381d6-247a-5527-a2bb-2b917bc127b0","SourceClient":"sony-global","LastModeratedTime":"2023-12-03T00:15:27.000+00:00","LastModificationTime":"2025-01-18T15:33:32.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE_EN_GB","ClientResponses":[{"Department":"Sony support team","Response":"Hi Sha23,\n\nThank you for your feedback.\nWe're glad to hear that you're enjoying your headphones. \nWe hope you will continue to enjoy it for many more years to come!\nRegarding the soreness from the headband, we recommend checking the following link: https://cutt.ly/OwPRjolS\nIf you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).\n\nHana @Sony support UK","ResponseSource":"mc-api","Name":"","Date":"2023-12-05T16:36:02.000+00:00","SourceClientName":"Sony"}],"AuthorId":"tzj2g0kjtz7z6jkaygwrfxnnp","ContentLocale":"en_GB","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"zpbu2ufxtlnwv1qovu1rrc27b9","SubmissionTime":"2025-01-18T15:33:34.000+00:00"}],"TotalInappropriateFeedbackCount":1,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":4,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":0.6000000238418579,"TotalFeedbackCount":5,"TotalNegativeFeedbackCount":2,"TotalPositiveFeedbackCount":3,"ModerationStatus":"APPROVED","SubmissionId":"r212872_22_17015326bKKrEuVFqf","SubmissionTime":"2023-12-02T15:57:19.000+00:00","ReviewText":"The anc is alot better than the arctis pro wireless..sound quality and build quality not as good but it's still more than good enough for gaming. I sent my arctis back in favour of these just for then anc alone. My only negative really is your head can get a little sore over long periods as the headband cushion is very soft","Title":"Good anc","UserNickname":"Sha23","SecondaryRatings":{"SoundQuality1":{"Value":4,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":3,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2023-12-02","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{},"ContextDataValuesOrder":[],"Photos":[],"TagDimensions":{},"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"161624162","CID":"fe62ab51-a005-568b-bb5e-254188714504","SourceClient":"argos","LastModeratedTime":"2023-12-01T00:00:14.000+00:00","LastModificationTime":"2023-12-01T00:00:14.000+00:00","ProductId":"inzone-h9","OriginalProductName":"Sony INZONE H9 PS4, PS5, PC Wireless Gaming Headset - White","ContextDataValuesOrder":["Age"],"UserLocation":"Bloxwich","AuthorId":"80165192","ContentLocale":"en_GB","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"IsSyndicated":true,"SyndicationSource":{"ClientId":null,"LogoImageUrl":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/sony-global%3AArgos.png","ContentLink":"https://www.argos.co.uk/product/1402810","Name":"argos.co.uk"},"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":5,"IsRatingsOnly":false,"IsRecommended":true,"ModerationStatus":"APPROVED","SubmissionTime":"2023-11-30T16:46:12.000+00:00","ReviewText":"I am very pleased with these headphones - a different world of sound","Title":"Perfect \uD83D\uDC4D","UserNickname":"Zeb","ContextDataValues":{"Age":{"Value":"35to44","Id":"Age"}},"ClientResponses":[],"AdditionalFields":{},"CampaignId":null,"Photos":[],"TotalPositiveFeedbackCount":0,"AdditionalFieldsOrder":[],"TagDimensions":{},"SecondaryRatingsOrder":[],"InappropriateFeedbackList":[],"SubmissionId":null,"TotalFeedbackCount":0,"RatingRange":5,"Videos":[],"Badges":{},"BadgesOrder":[],"SecondaryRatings":{},"Helpfulness":null,"Cons":null,"TotalNegativeFeedbackCount":0,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1150556746","CID":"33c82baa-44cb-508f-8e2f-06558ca20862","SourceClient":"sony-global","LastModeratedTime":"2024-06-29T22:17:01.000+00:00","LastModificationTime":"2025-01-18T15:33:40.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"MySonySite_Registration","ContextDataValuesOrder":["SonyProductsOwned"],"ClientResponses":[{"Department":"Sony support team","Response":"Hi DARKRYDER7, \n\nThank you for your feedback. \nWe're sorry to learn that you're experiencing an issue with the dongle. \nWe recommend following the steps on the link below to resolve the issue: https://cutt.ly/bwOXnoy0.\nIf the issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us here: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).\n\nHana @Sony support UK","ResponseSource":"mc-api","Name":"","Date":"2023-12-01T14:24:25.000+00:00","SourceClientName":"Sony"}],"AuthorId":"dcaj43cke8uxjgp8akz0v6sir","ContentLocale":"en_GB","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"zh3cp54u9wvyr8ksengxk32x9f","SubmissionTime":"2025-01-18T15:33:44.000+00:00"},{"AuthorId":"zf52peq17byv5jsh7rjl2mn7df","SubmissionTime":"2024-06-29T21:54:14.000+00:00"},{"AuthorId":"zqblvx3b9zrl5ptg4m9rs7nttl","SubmissionTime":"2024-06-29T21:54:14.000+00:00"},{"AuthorId":"z74g7v5ev8z0lw111n7913or1k","SubmissionTime":"2024-01-03T23:38:12.000+00:00"},{"AuthorId":"zsflel6n3h46lijosv8hi6wi4q","SubmissionTime":"2023-12-11T20:59:34.000+00:00"}],"TotalInappropriateFeedbackCount":5,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":1,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":false,"Helpfulness":0.6666669845581055,"TotalFeedbackCount":6,"TotalNegativeFeedbackCount":2,"TotalPositiveFeedbackCount":4,"ModerationStatus":"APPROVED","SubmissionId":"r212872_22_17011643v5ojFtObMS","SubmissionTime":"2023-11-28T09:39:52.000+00:00","ReviewText":"Don not attempt to update using INZONE hub... The update process will brick the dongle","Title":"Don not attempt to update using INZONE hub.","UserNickname":"DARKRYDER7","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2023-11-28","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{"SonyProductsOwned":{"Value":"6","Id":"SonyProductsOwned"}},"Photos":[],"TagDimensions":{},"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1150404725","CID":"9bc397ca-771c-556a-9b23-331b0d22df80","SourceClient":"sony-global","LastModeratedTime":"2023-11-26T17:46:19.000+00:00","LastModificationTime":"2025-01-18T15:33:47.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"MySonySite_Registration","ContextDataValuesOrder":["SonyProductsOwned"],"ClientResponses":[{"Department":"Sony support team","Response":"Hi AlexbyeSony,\n\nWe're sorry to learn that the leather of the headband is coming off. \nUnfortunately, this is considered wear and tear, which isn't covered by the warranty. We appreciate that the failure of any product is both disappointing and inconvenient. As a manufacturer, Sony endeavours to ensure that all of our products meet our reputation for excellent quality and reliability. This is why Sony only uses high quality materials. \nIf you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).\n\nHana @Sony support UK","ResponseSource":"mc-api","Name":"","Date":"2023-11-28T15:20:16.000+00:00","SourceClientName":"Sony"}],"AuthorId":"ljvarcf1o42qarn9mlf86lc71","ContentLocale":"en_GB","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"zh9ioyx8deg1ts21wzglbezub5","SubmissionTime":"2025-01-18T15:33:50.000+00:00"}],"TotalInappropriateFeedbackCount":1,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":3,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":false,"Helpfulness":0.699999988079071,"TotalFeedbackCount":10,"TotalNegativeFeedbackCount":3,"TotalPositiveFeedbackCount":7,"ModerationStatus":"APPROVED","SubmissionId":"r212872_22_17009236U5caYgshiA","SubmissionTime":"2023-11-25T14:48:10.000+00:00","ReviewText":"I bought this headset Sony INZONE H9 Noise Cancelling Wireless Gaming Headset 4 months ago \r\nPro : \r\nGood sound, noise cancelling and mic\r\nAmazing conectiviti (u can have your phone PS5 or PC conected at the same time and works amazing.\r\nGreat battery 100%.\r\nVery confortable to wear them even for period long time\r\nCon:\r\nThey dont look that premium for the price you pay (the balck ones looks cooler)\r\nCustumer Service and warrnty is wortless = 0 = nada.\r\nLeather coming away from headband, not covered under warranty repair as it\u2019s deemed physical damage.All I did was wear it on my head for a couple of hours in the evenings\u2026 4 months in and it fails\u2026 and to add insult Sony want to charge insane amount of money for their manufacture problem. 42 \u00A3/h.\r\n For this reason, I do not recommend them to anyone. better with another brand, less prestige, cheaper, and less hassle.\r\nWill be my last product from Sony.\r\nGood luck!","Title":"Good headset - Worthless warranty","UserNickname":"AlexbyeSony","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":4,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2023-11-25","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{"SonyProductsOwned":{"Value":"6","Id":"SonyProductsOwned"}},"Photos":[],"TagDimensions":{},"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1150372682","CID":"0ea60e00-5658-5cdc-a877-519e17f7d2a7","SourceClient":"sony-global","LastModeratedTime":"2023-11-24T21:46:14.000+00:00","LastModificationTime":"2025-01-18T15:33:51.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE_EN_GB","AuthorId":"qirngkzx1sgxt5p24zwclpv7c","ContentLocale":"en_GB","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"za29gi42g8l0iqocl6whn5yaf8","SubmissionTime":"2025-01-18T15:33:53.000+00:00"},{"AuthorId":"zlp8o5ojkn6s2274r4ugd94d99","SubmissionTime":"2024-06-17T12:50:56.000+00:00"}],"TotalInappropriateFeedbackCount":2,"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":5,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":0.6666669845581055,"TotalFeedbackCount":3,"TotalNegativeFeedbackCount":1,"TotalPositiveFeedbackCount":2,"ModerationStatus":"APPROVED","SubmissionId":"r212872_22_17008605oEFvUhG8yR","SubmissionTime":"2023-11-24T21:15:37.000+00:00","ReviewText":"Got to say these headphones are fantastic. Don\u2019t feel heavy even after gaming for a few hours. Battery lasts ages and the sound is very impressive! Hear every footstep around you.","Title":"Fantastic sound","UserNickname":"Devilshunter","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2023-11-24","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{},"ContextDataValuesOrder":[],"ClientResponses":[],"Photos":[],"TagDimensions":{},"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"161046484","CID":"78af7380-e5a7-5f29-8602-524b5152d85f","SourceClient":"argos","LastModeratedTime":"2023-11-07T15:45:16.000+00:00","LastModificationTime":"2023-11-07T15:45:16.000+00:00","ProductId":"inzone-h9","OriginalProductName":"Sony INZONE H9 PS4, PS5, PC Wireless Gaming Headset - White","ContextDataValuesOrder":["Age"],"UserLocation":"Lancashire, UK","AuthorId":"26213198","ContentLocale":"en_GB","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"IsSyndicated":true,"SyndicationSource":{"ClientId":null,"LogoImageUrl":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/sony-global%3AArgos.png","ContentLink":"https://www.argos.co.uk/product/1402810","Name":"argos.co.uk"},"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":5,"IsRatingsOnly":false,"IsRecommended":true,"ModerationStatus":"APPROVED","SubmissionTime":"2023-11-07T15:29:41.000+00:00","ReviewText":"The headset is very easy to connect, the noise cancellation is very good, everyone says I am very clear in party chat, the game sound is also very very good, the battery life lasts for several long gaming sessions","Title":"It's brilliant","UserNickname":"Robbie149","ContextDataValues":{"Age":{"Value":"55to64","Id":"Age"}},"ClientResponses":[],"AdditionalFields":{},"CampaignId":null,"Photos":[],"TotalPositiveFeedbackCount":0,"AdditionalFieldsOrder":[],"TagDimensions":{},"SecondaryRatingsOrder":[],"InappropriateFeedbackList":[],"SubmissionId":null,"TotalFeedbackCount":0,"RatingRange":5,"Videos":[],"Badges":{},"BadgesOrder":[],"SecondaryRatings":{},"Helpfulness":null,"Cons":null,"TotalNegativeFeedbackCount":0,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1148755746","CID":"65fd64fd-a3f9-587d-a3be-88991756cc98","SourceClient":"sony-global","LastModeratedTime":"2023-10-26T18:17:10.000+00:00","LastModificationTime":"2023-12-21T06:15:22.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE_EN_GB","ContextDataValuesOrder":["SonyProductsOwned"],"ClientResponses":[{"Department":"Sony Support Team","Response":"Hi,\n\nThank you for your review.\nWe're glad to hear that you're enjoying your Sony INZONE H9 gaming headset, and hope you continue to enjoy it for years to come.\n\nWe highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration.\n\nIf you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL\n\nMazen @ Sony Support UK","ResponseSource":"mc-api","Name":"","Date":"2023-10-30T16:45:28.000+00:00","SourceClientName":"Sony"}],"AuthorId":"23y9rcq37z2km3t6zcgdb4yck","ContentLocale":"en_GB","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"z6yztwnujp34mpf5bw0zowsrvb","SubmissionTime":"2023-11-09T02:22:56.000+00:00"}],"TotalInappropriateFeedbackCount":1,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":3,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":false,"Helpfulness":0.75,"TotalFeedbackCount":4,"TotalNegativeFeedbackCount":1,"TotalPositiveFeedbackCount":3,"ModerationStatus":"APPROVED","SubmissionId":"r212872_22_16983425tav9TRk19g","SubmissionTime":"2023-10-26T17:49:20.000+00:00","ReviewText":"Sound and noise cancelling performance is nice but, my god, Sony, why is there no native PS5 app when it's one of the headline features? Having to find and use a PC to customise the EQ and other settings is an oversight. Also, the notification sounds (turning off and on) sound like a broken stylophone. Why is there no announcer lady like on my Sony XM5 headphones? The comfort, sound and noise cancelling performance are all top tier (once you can set them up, using a PC). I paid about \u00A3100 for these. If I'd have paid full price (\u00A3269) then I would be livid at these rough edges.\r\n\r\nMAKE A NATIVE PS5 APP YOU DUMBOS","Title":"Too many rough edges. Sound is nice though","UserNickname":"Pantsu san","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":1,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":3,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2023-10-26","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{"SonyProductsOwned":{"Value":"6","Id":"SonyProductsOwned"}},"Photos":[],"TagDimensions":{},"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1147772193","CID":"5bcd1273-b9e3-55fd-90b0-3570edf00a22","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2023-10-13T17:02:45.000+00:00","LastModificationTime":"2025-01-11T11:17:31.000+00:00","ProductId":"whg900n-w","OriginalProductName":"INZONE H9 Wireless Noise Canceling Gaming Headset","CampaignId":"SNAPRODREG","ContextDataValuesOrder":["Age","Gender","DomainExpertise_8","ProductWasBought","SonyProductsOwned"],"ClientResponses":[{"Department":"Sony North America Customer Support","Response":"Hi there!\n\nWe are sosrry to hear about what happened. This is definitely not the customer experience we want you to have. We need more details about your concern so we can better assist you. You can contact us by sending an email at socialsupport@am.sony.com with the following details:\n\nName:\nSony website Username:\nModel Number:\nIssue:\nTelephone Number:\n\nWe take all user input seriously and will make sure your comments reach the appropriate person. \n\nRegards,\nVincent","ResponseSource":"mc-api","Name":"","Date":"2023-10-14T14:59:45.000+00:00","SourceClientName":"Sony"}],"UserLocation":"San Antonio","AuthorId":"e56i7xspoi2q2m8cyd8pgrlpj","ContentLocale":"en_US","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"zhbm0h0t4kwpmo5500a5slk2x3","SubmissionTime":"2024-10-13T00:47:44.000+00:00"},{"AuthorId":"z26kvrum4sfkxnca35crqzahqn","SubmissionTime":"2023-11-09T02:23:13.000+00:00"}],"TotalInappropriateFeedbackCount":2,"TotalClientResponseCount":1,"TotalCommentCount":0,"Photos":[{"Sizes":{"normal":{"Id":"normal","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/b0cb3712-54a6-547b-9ae2-f330878cb20c"},"thumbnail":{"Id":"thumbnail","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/0b342730-0160-590b-ba9e-b5e7ca3224bf"},"large":{"Id":"large","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/6641df19-9ae9-5e97-9055-34eb8a78936d"}},"Id":"1009236793","SizesOrder":["normal","thumbnail","large"],"Caption":null},{"Sizes":{"normal":{"Id":"normal","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/c107f6ec-36dc-5721-b8a3-65a69af4a5ee"},"thumbnail":{"Id":"thumbnail","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/c2f6208c-b9e1-54ef-adde-4841f6ec61c3"},"large":{"Id":"large","Url":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86c29ueS1nbG9iYWw/92ac6859-11a3-5896-a8b5-8190183191c1"}},"Id":"1009236794","SizesOrder":["normal","thumbnail","large"],"Caption":null}],"Rating":3,"SecondaryRatingsOrder":["Design","EaseOfUse","Performance","Value","BuildQuality_1","Features","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":false,"Helpfulness":0.800000011920929,"TotalFeedbackCount":5,"TotalNegativeFeedbackCount":1,"TotalPositiveFeedbackCount":4,"ModerationStatus":"APPROVED","SubmissionId":"r212872_12_16971995f68EfLCgau","SubmissionTime":"2023-10-13T12:19:34.000+00:00","ReviewText":"Bought these headphones but the leather on the headband came apart many people have been having this problem and I mean a lot of people love the headphones but man the headband will come apart be aware","Title":"Great headphones poor engineering","UserNickname":"Rudester","ContextDataValues":{"ProductWasBought":{"Value":"InPerson","Id":"ProductWasBought"},"Age":{"Value":"25to34","Id":"Age"},"Gender":{"Value":"Male","Id":"Gender"},"DomainExpertise_8":{"Value":"Intermediate","Id":"DomainExpertise_8"},"SonyProductsOwned":{"Value":"25","Id":"SonyProductsOwned"}},"SecondaryRatings":{"Value":{"Value":3,"Id":"Value","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"BuildQuality_1":{"Value":1,"Id":"BuildQuality_1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Performance":{"Value":5,"Id":"Performance","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":1,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Features":{"Value":5,"Id":"Features","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{},"AdditionalFieldsOrder":[],"TagDimensions":{},"RatingRange":5,"IsSyndicated":false,"Videos":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1147558509","CID":"9367751e-3ddb-5ad8-a0a0-65479cf0f197","SourceClient":"sony-global","LastModeratedTime":"2023-10-08T20:31:31.000+00:00","LastModificationTime":"2023-12-21T06:15:27.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE_EN_GB","ContextDataValuesOrder":["SonyProductsOwned"],"ClientResponses":[{"Department":"Sony support team","Response":"Hi, \n\nThank you for your feedback. \nWe're glad to hear that you're enjoying your headphones.\nWe hope you will continue to enjoy it for many more years to come!\nIf you require any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.\n\nHana @Sony support UK","ResponseSource":"mc-api","Name":"","Date":"2023-10-10T14:55:49.000+00:00","SourceClientName":"Sony"}],"AuthorId":"3pblnhs5w7lzpketdkqpz2mck","ContentLocale":"en_GB","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":4,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"Helpfulness":0.5,"TotalFeedbackCount":2,"TotalNegativeFeedbackCount":1,"TotalPositiveFeedbackCount":1,"ModerationStatus":"APPROVED","SubmissionId":"r212872_22_1696795594eeKtYyEq","SubmissionTime":"2023-10-08T20:06:31.000+00:00","ReviewText":"I bought these to use with a PS5 and a PSVR2. The audio quality is a significant improvement on the ear buds that are supplied with the PSVR2, especially with the 3D effect which is quite convincing. I can where them comfortably for a long time. The only thing that stops me from giving it 5 stars is the price. There are other options for cheaper that give the same comfort and audio quality. Still a recommended set of headphones for my usage, and I'm happy that I went with them over the competition..","Title":"Great audio, super comfortable but a little pricey","UserNickname":"DrDukka","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2023-10-08","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{"SonyProductsOwned":{"Value":"6","Id":"SonyProductsOwned"}},"Photos":[],"TagDimensions":{},"InappropriateFeedbackList":[],"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null,"IsRecommended":null},{"Id":"1147416591","CID":"a17d1455-dbc7-5c94-8ec4-561e4b8e8885","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2023-10-05T21:47:30.000+00:00","LastModificationTime":"2024-10-02T01:25:29.000+00:00","ProductId":"whg900n-w","OriginalProductName":"INZONE H9 Wireless Noise Canceling Gaming Headset","CampaignId":"SNAPRODREG","ContextDataValuesOrder":["Age","Gender","DomainExpertise_8","ProductWasBought","SonyProductsOwned"],"ClientResponses":[{"Department":"Sony North America Customer Support","Response":"Hi heavyhitter,\n\nThank you for bringing this to our attention. While are thrilled to hear that you love the amazing sound and microphone quality of your INZONE H9 Wireless Noise Canceling Gaming Headset, we are really sorry if you are experiencing an issue with its soft cushion and leather part within 7 months of use. This is certainly not the news we'd like to hear from you.\n\nWe want to make sure you\u2019re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.\n\nApologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.\n \nFull Name:\nSony Username:\nTelephone Number:\nModel Number: INZONE H9 / WH-G900N\nIssue:\n \nWe value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.\n \nThank you for letting us help assist you.\n \nSincerely,\n\nRomeo\nSony Social Support","ResponseSource":"mc-api","Name":"","Date":"2023-10-06T22:06:17.000+00:00","SourceClientName":"Sony"}],"UserLocation":"Albuquerque","AuthorId":"ey1x82jy8fp1zhjt0duznfp8d","ContentLocale":"en_US","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":4,"SecondaryRatingsOrder":["Design","EaseOfUse","Performance","Value","BuildQuality_1","Features","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":0.5,"TotalFeedbackCount":2,"TotalNegativeFeedbackCount":1,"TotalPositiveFeedbackCount":1,"ModerationStatus":"APPROVED","SubmissionId":"r212872_12_16965202mRPWdgCs2R","SubmissionTime":"2023-10-05T15:36:57.000+00:00","ReviewText":"I bought these head phones 7 months ago. love the sound quality and mic. but the soft cushion and leather part has come apart. I hate to tape it to keep it on. but other than that I use it almost daily.","Title":"great device but 7 months later I have issues","UserNickname":"heavyhitter","ContextDataValues":{"ProductWasBought":{"Value":"Online","Id":"ProductWasBought"},"Age":{"Value":"35to44","Id":"Age"},"Gender":{"Value":"Male","Id":"Gender"},"DomainExpertise_8":{"Value":"Advanced","Id":"DomainExpertise_8"},"SonyProductsOwned":{"Value":"25","Id":"SonyProductsOwned"}},"SecondaryRatings":{"Value":{"Value":4,"Id":"Value","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"BuildQuality_1":{"Value":4,"Id":"BuildQuality_1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Performance":{"Value":5,"Id":"Performance","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":4,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Features":{"Value":5,"Id":"Features","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"InappropriateFeedbackList":[],"RatingRange":5,"IsSyndicated":false,"Videos":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1145888581","CID":"60607b0c-007f-5d60-b4a1-3049777e9ae8","SourceClient":"sony-global","LastModeratedTime":"2023-09-08T13:31:53.000+00:00","LastModificationTime":"2025-06-25T08:43:52.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE_EN_GB","ContextDataValuesOrder":["SonyProductsOwned"],"ClientResponses":[{"Department":"Sony Support Team","Response":"Hi Actualprey,\nThank you for your review.\n\nWe're sorry to hear that the headband foam of your INZONE H9 after a few months, this is not the norm as we strive to deliver the best quality possible.\nIt's worth to mention that there is no known design issue with the INZONE H9 from our end, so we're afraid that this matter will be considered as wear and tear, and you can still send your device to our authorised service centre under chargeable service.\nRest assured, we have raised your feedback as a voice of customer, for the concerned team for future consideration.\n\nIf you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL\n\nOmnia @Sony Support UK","ResponseType":"","ResponseSource":"Workbench","Name":"Sony","Date":"2023-09-12T16:08:33.000+00:00","SourceClientName":"Sony"}],"AuthorId":"l74hkaifgzatr64nj6h29mzfm","ContentLocale":"en_GB","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"zdf7v8k5ea871gesiyzgcqze2g","SubmissionTime":"2024-10-13T00:48:33.000+00:00"}],"TotalInappropriateFeedbackCount":1,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":1,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":false,"Helpfulness":0.8999999761581421,"TotalFeedbackCount":10,"TotalNegativeFeedbackCount":1,"TotalPositiveFeedbackCount":9,"ModerationStatus":"APPROVED","SubmissionId":"r212872_22_16941733sqn7sPB0Bp","SubmissionTime":"2023-09-08T11:43:14.000+00:00","ReviewText":"DO NOT SPEND \u00A3300 on a pair of headphones with a known design flaw which Sony do not accept as a reason for return.\r\n\r\nThese need a full redesign to improve the quality of the headband, as getting a new set kicks the issue further into the future. I am extremely disappointed that the headband foam fell off within months and there is no recourse from Sony to accept the issue.","Title":"Headband foam falls off after a few months","UserNickname":"Actualprey","SecondaryRatings":{"SoundQuality1":{"Value":4,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":4,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":1,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2023-09-08","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{"SonyProductsOwned":{"Value":"25","Id":"SonyProductsOwned"}},"Photos":[],"TagDimensions":{},"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1145708646","CID":"1d4a0e07-3bdf-516f-b713-2cbdbaf0ed60","SourceClient":"sony-global","LastModeratedTime":"2023-09-05T12:46:53.000+00:00","LastModificationTime":"2023-12-21T06:15:33.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE_EN_GB","ContextDataValuesOrder":["SonyProductsOwned"],"ClientResponses":[{"Department":"Sony Support Team","Response":"Hi Kat72,\nThank you for your review.\n\nWe're glad to hear that you're enjoying the quality of your INZONE H9 and hope you continue to enjoy it for years to come. We're delighted to keep you as one of our loyal Sony family members.\nTo learn more about the indicator of the headset's remaining battery, check this link: https://bit.ly/3LdA2Xm\n\nIf you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL\n\nOmnia @Sony Support UK","ResponseType":"","ResponseSource":"Workbench","Name":"Sony","Date":"2023-09-07T15:05:34.000+00:00","SourceClientName":"Sony"}],"AuthorId":"60oab7i9tccowb7b2bl9lciik","ContentLocale":"en_GB","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":4,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":0.5,"TotalFeedbackCount":2,"TotalNegativeFeedbackCount":1,"TotalPositiveFeedbackCount":1,"ModerationStatus":"APPROVED","SubmissionId":"r212872_22_16939123hcZITqiX6z","SubmissionTime":"2023-09-05T11:12:03.000+00:00","ReviewText":"The sound quality is really good, the 360 sound is noticeable at first but not once you\u2019re used to it, is really good for gaming. \r\n\r\nThe duel sound between dongle and Bluetooth connected to 2 different devices works well no issues \r\n\r\nSuper light so comfy for long time wear, I had no issue wearing these for 8 hours straight the ear pads are really nice and comfy \r\n\r\nThe sound profile scan of your ears - I\u2019m not sure exactly what it changes or does as I didn\u2019t notice anything drastic. \r\n\r\nHard to tell when it\u2019s low battery until it\u2019s near death but they charge quickly. \r\n\r\nThere are no mic settings, so it tends to pick up external sound sometimes or other sounds that you can filter out with other headsets. \r\n\r\nMic Quality is pretty good from what my friends say \r\n\r\nA bit bigger than some other headsets but smaller than others but fine when sitting gaming just don\u2019t bend over dramatically","Title":"Sound is great, no mic settings","UserNickname":"Kat72","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":4,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2023-09-05","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{"SonyProductsOwned":{"Value":"25","Id":"SonyProductsOwned"}},"Photos":[],"TagDimensions":{},"InappropriateFeedbackList":[],"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1145199640","CID":"5cf9136d-cea4-577e-b6c8-c67c6e24db98","SourceClient":"sony-global","LastModeratedTime":"2023-08-27T18:00:52.000+00:00","LastModificationTime":"2023-12-21T06:15:35.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE_EN_GB","ContextDataValuesOrder":["SonyProductsOwned"],"ClientResponses":[{"Department":"Sony Support Team","Response":"Hi Strabby,\nThank you for your review.\n\nWe're glad to hear that you're enjoying your INZONE H9, and hope you continue to enjoy it for years to come.\nYou can check this link for the instructions of wearing the headset with the best way: https://bit.ly/44uWcLE\nWe highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs.We have raised your feedback as voice of customer, to the concerned team for future consideration.\n\nIf you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL\n\nOmnia @Sony Support UK","ResponseType":"","ResponseSource":"Workbench","Name":"Sony","Date":"2023-08-29T15:49:45.000+00:00","SourceClientName":"Sony"}],"AuthorId":"6a706q62tqz9l8fm687cqacdu","ContentLocale":"en_GB","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":4,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":0.0,"TotalFeedbackCount":2,"TotalNegativeFeedbackCount":2,"TotalPositiveFeedbackCount":0,"ModerationStatus":"APPROVED","SubmissionId":"r212872_22_16929653YA0n7QnJG5","SubmissionTime":"2023-08-25T12:09:24.000+00:00","ReviewText":"I have only had this item a few weeks. Quite bulky & heavier than I would like however quite comfortable up to about 30-40mins then ears / head gets hot and uncomfortable.\r\nSound quality is good, handy noise cancelling which reduces other noise distractions.\r\nOverall build quality is plasticky and does not feel premium however quite a solid unit just a bit too bulky.","Title":"Inzone H9 Wireless Gaming Headphone","UserNickname":"Strabby","SecondaryRatings":{"SoundQuality1":{"Value":4,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":4,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":4,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2023-08-25","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{"SonyProductsOwned":{"Value":"6","Id":"SonyProductsOwned"}},"Photos":[],"TagDimensions":{},"InappropriateFeedbackList":[],"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1143904243","CID":"9b31bde4-f50c-5d1b-b3d3-0c01cf0e4da4","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2023-07-27T16:01:23.000+00:00","LastModificationTime":"2023-12-21T06:15:36.000+00:00","ProductId":"whg900n-w","OriginalProductName":"INZONE H9 Wireless Noise Canceling Gaming Headset","CampaignId":"SNAPRODREG","ContextDataValuesOrder":["Age","Gender","DomainExpertise_8","ProductWasBought","SonyProductsOwned"],"ClientResponses":[{"Department":"Sony North America Customer Support","Response":"Hi Blancarte_666, We're sorry to hear that one side of your Inzone H9 headset didn't work. We'd like to help you get your headphones working properly. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:\n\nhttps://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279890\n\nhttps://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670441.html\n\nIf you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:\n\nName:\nUsername:\nModel Number:\nIssue:\nTelephone Number: \n \nSincerely,\nSam\n","ResponseType":"","ResponseSource":"Workbench","Name":"","Date":"2023-07-27T20:07:57.000+00:00","SourceClientName":"Sony"}],"UserLocation":"Morenci az","AuthorId":"lu8utyvhbtplfy73kugibj0bh","ContentLocale":"en_US","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"zq34pyy3ssxsfgxpnwuct1ieyh","SubmissionTime":"2023-08-09T07:33:19.000+00:00"}],"TotalInappropriateFeedbackCount":1,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":1,"SecondaryRatingsOrder":["Design","EaseOfUse","Performance","Value","BuildQuality_1","Features","SoundQuality1"],"IsRatingsOnly":false,"Helpfulness":0.5,"TotalFeedbackCount":2,"TotalNegativeFeedbackCount":1,"TotalPositiveFeedbackCount":1,"ModerationStatus":"APPROVED","SubmissionId":"r212872_12_16904682R4RblD0oZp","SubmissionTime":"2023-07-27T14:31:03.000+00:00","ReviewText":"Was so excited to try out got home opened it set up to my ps5 and only one side worked even hooked up to my pc to update nothing trying resetting nothing sad day","Title":"Only one side works","UserNickname":"Blancarte_666","ContextDataValues":{"ProductWasBought":{"Value":"Online","Id":"ProductWasBought"},"Age":{"Value":"25to34","Id":"Age"},"Gender":{"Value":"Male","Id":"Gender"},"DomainExpertise_8":{"Value":"Intermediate","Id":"DomainExpertise_8"},"SonyProductsOwned":{"Value":"25","Id":"SonyProductsOwned"}},"SecondaryRatings":{"Value":{"Value":1,"Id":"Value","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"BuildQuality_1":{"Value":1,"Id":"BuildQuality_1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Performance":{"Value":1,"Id":"Performance","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"SoundQuality1":{"Value":1,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":1,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Features":{"Value":1,"Id":"Features","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"RatingRange":5,"IsSyndicated":false,"Videos":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null,"IsRecommended":null},{"Id":"1143830159","CID":"21c48366-ccec-5e7b-b133-e3f74c152ea1","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2023-07-26T04:46:04.000+00:00","LastModificationTime":"2023-12-21T06:15:38.000+00:00","ProductId":"wh-g900n-wz-e","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE","AuthorId":"ma2sgz4o8ygllj0t9h0eg9q3b","ContentLocale":"en_MY","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":4,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":0.0,"TotalFeedbackCount":1,"TotalNegativeFeedbackCount":1,"TotalPositiveFeedbackCount":0,"ModerationStatus":"APPROVED","SubmissionId":"r212872_13_16903409yQadrRnDO2","SubmissionTime":"2023-07-26T03:09:13.000+00:00","ReviewText":"Great noise cancelling and sound quality, bad feat","Title":"Great noise cancelling and sound quality, bad feat","UserNickname":null,"SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":3,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"ContextDataValues":{},"ContextDataValuesOrder":[],"ClientResponses":[],"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"InappropriateFeedbackList":[],"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1142613024","CID":"7729b809-02d9-52db-82f6-6cc94bc643ea","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2023-07-01T12:00:57.000+00:00","LastModificationTime":"2023-12-21T06:15:39.000+00:00","ProductId":"wh-g900n-wz-e","OriginalProductName":"INZONE 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Treble and bass are excellent as well, overall it is a well spent product for dual uses, if you are using for music, gaming and even conference calls. Last but not the least, I love the colours of the headphone, very PS5. Iconic look ;)","Title":"Excellent surround sound, gaming and normal uses","UserNickname":"Playstation girl","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"ContextDataValues":{},"ContextDataValuesOrder":[],"ClientResponses":[],"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"InappropriateFeedbackList":[],"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1142598207","CID":"c79e4701-cd7d-5f29-b1ff-fd3b0b54f630","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2023-07-01T14:30:53.000+00:00","LastModificationTime":"2023-07-01T14:30:53.000+00:00","ProductId":"wh-g900n-wz-e","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE","AuthorId":"soy3c8rl8rpqo8tloie0nryx3","ContentLocale":"en_MY","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":4,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"TotalFeedbackCount":0,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":0,"ModerationStatus":"APPROVED","SubmissionId":"r212872_13_168818168Ewr3jvm2w","SubmissionTime":"2023-07-01T03:20:42.000+00:00","ReviewText":"Bought it and used it everyday.. very good for gaming fps where enemy footstep is at clear direction.","Title":"Noise Cancelling at it best","UserNickname":"Uncle_yemz","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":4,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"ContextDataValues":{},"ContextDataValuesOrder":[],"ClientResponses":[],"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"InappropriateFeedbackList":[],"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Helpfulness":null,"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1142480973","CID":"048574b4-cebd-5976-a2a9-1fb1e31e3516","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2023-06-28T22:31:50.000+00:00","LastModificationTime":"2023-08-09T07:33:20.000+00:00","ProductId":"whg900n-w","OriginalProductName":"INZONE H9 Wireless Noise Canceling Gaming Headset","CampaignId":"SNAPRODREG","ContextDataValuesOrder":["Age","Gender","DomainExpertise_8","ProductWasBought","SonyProductsOwned"],"ClientResponses":[{"Department":"Sony North America Customer Support","Response":"Hi Sully2Gully, You've made an excellent choice! We're thrilled to hear you're enjoying the dual audio input, ease of use, and comfortable fit of your Sony Inzone H9. And to ensure an optimal battery performance, please follow the steps on this link:\n\nhttps://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670440.html\n\nHope this helps!\n\nGame freely\u2014no wires, low delay, our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. And with Dual Sensor Noise Canceling Technology, it keeps out surrounding noise while Ambient Sound Mode keeps you aware of important sounds in your environment. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly and ensures you'll always be heard clearly. A microphone made for total control: fold down to talk, and flip up to mute. This headset is also Discord Certified. Rest assured your headset works well on the Discord voice, video and text communication service for seamless voice chat with friends while playing games online. Thanks for choosing Sony! -Sam\n","ResponseType":"","ResponseSource":"Workbench","Name":"","Date":"2023-06-29T20:27:06.000+00:00","SourceClientName":"Sony"}],"UserLocation":"Lakeland, FL","AuthorId":"tux7h7dacnx667izy7fdbjfj7","ContentLocale":"en_US","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"za389udisk3rt6m5owftzhhrx6","SubmissionTime":"2023-08-14T02:42:22.000+00:00"},{"AuthorId":"zm2x2neena62qtklt7951tj2ow","SubmissionTime":"2023-08-09T07:33:20.000+00:00"}],"TotalInappropriateFeedbackCount":2,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":4,"SecondaryRatingsOrder":["Design","EaseOfUse","Performance","Value","BuildQuality_1","Features","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":1.0,"TotalFeedbackCount":1,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":1,"ModerationStatus":"APPROVED","SubmissionId":"r212872_12_16879862Fzy0eIrTYR","SubmissionTime":"2023-06-28T21:04:31.000+00:00","ReviewText":"I was very skeptical buying this headset but found myself enjoying the headset fast with its dual audio input and easy to use features also the comfort of the earmuffs. The only set back is i wish they had a better battery life.","Title":"Interesting Headset","UserNickname":"Sully2Gully","ContextDataValues":{"ProductWasBought":{"Value":"Online","Id":"ProductWasBought"},"Age":{"Value":"35to44","Id":"Age"},"Gender":{"Value":"Male","Id":"Gender"},"DomainExpertise_8":{"Value":"Intermediate","Id":"DomainExpertise_8"},"SonyProductsOwned":{"Value":"6","Id":"SonyProductsOwned"}},"SecondaryRatings":{"Value":{"Value":4,"Id":"Value","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"BuildQuality_1":{"Value":4,"Id":"BuildQuality_1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Performance":{"Value":4,"Id":"Performance","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":4,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":4,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Features":{"Value":5,"Id":"Features","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"RatingRange":5,"IsSyndicated":false,"Videos":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1140641815","CID":"ab751aae-5f6b-52e7-92c2-d485e4db3d0a","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2023-05-24T04:46:47.000+00:00","LastModificationTime":"2023-05-24T04:46:47.000+00:00","ProductId":"wh-g900n-wz-e","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE_FOLLOWUP","AuthorId":"u52hlctgi8t9rh3b8q79ccitd","ContentLocale":"en_MY","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":5,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"TotalFeedbackCount":0,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":0,"ModerationStatus":"APPROVED","SubmissionId":"r212872_13_16848982xysP1zkQQs","SubmissionTime":"2023-05-24T03:18:02.000+00:00","ReviewText":"Deep bass and good balance on weight, not easy to fall off","Title":"Great sound quality","UserNickname":"Canonchan","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":3,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"ContextDataValues":{},"ContextDataValuesOrder":[],"ClientResponses":[],"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"InappropriateFeedbackList":[],"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Helpfulness":null,"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1140012262","CID":"20d963a0-903b-5620-8985-ee775ed6bd5c","SourceClient":"sony-global","LastModeratedTime":"2023-05-12T15:02:52.000+00:00","LastModificationTime":"2024-03-12T23:53:11.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"MySonySite_Registration","ContextDataValuesOrder":["SonyProductsOwned"],"ClientResponses":[{"Department":"Sony Support Team","Response":"Hi,\n\nThank you for your review.\n\nWe're sorry to learn that the microphone is crackling after only half a year of using the headphones. \n\nWe recommend making sure that it's running the latest firmware version: https://cutt.ly/p6UIl8r.\nAnd make sure to setup and adjust the headphones equalizer up to get the best out of the unit: https://cutt.ly/46UIUUS & https://cutt.ly/C6UIPnp.\nYou may also reset and initialize the unit, then test it once more: https://cutt.ly/x6UOqPY & https://cutt.ly/m6UOtlL.\n\nIf you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.\n\nSawy @Sony Support UK","ResponseType":"","ResponseSource":"Workbench","Name":"Sony","Date":"2023-05-15T13:09:41.000+00:00","SourceClientName":"Sony"}],"AuthorId":"ssrkvgt4nvqt2olloq4kqpgaz","ContentLocale":"en_GB","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"zmjp1s45dzt88wjqopmqkl466r","SubmissionTime":"2023-08-09T07:33:24.000+00:00"},{"AuthorId":"zh9gs9lk2p8g7bw70409ss6abd","SubmissionTime":"2023-08-06T13:46:24.000+00:00"}],"TotalInappropriateFeedbackCount":2,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":3,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":false,"Helpfulness":1.0,"TotalFeedbackCount":6,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":6,"ModerationStatus":"APPROVED","SubmissionId":"r212872_22_168389682HN96mH2iD","SubmissionTime":"2023-05-12T13:06:56.000+00:00","ReviewText":"The headphone sounds great and is perfect for positioning in gaming. Spatial audio feature kinda works better when it's not on, and sound was not as good for music/videos as I hoped it would be. I wish it had aux in and for the mic arm to be removable. That would've made it the perfect headphone for both gaming and daily. Mic is already crackling after less than half a year of use, so it's dissappointing for the money I paid for it.","Title":"Great for gaming but mic already broken","UserNickname":"CentralPier9","SecondaryRatings":{"SoundQuality1":{"Value":4,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":3,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2023-05-12","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{"SonyProductsOwned":{"Value":"25","Id":"SonyProductsOwned"}},"Photos":[],"TagDimensions":{},"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1139735201","CID":"34978ad1-522d-59ee-9b34-982adbaebb8b","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2023-05-07T06:16:29.000+00:00","LastModificationTime":"2023-05-07T06:16:29.000+00:00","ProductId":"wh-g900n-wz-e","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE","AuthorId":"dgnshbl3pswvxvptep0wccscs","ContentLocale":"en_MY","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":4,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"TotalFeedbackCount":0,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":0,"ModerationStatus":"APPROVED","SubmissionId":"r212872_13_16834337nAOcwE0uCq","SubmissionTime":"2023-05-07T04:28:45.000+00:00","ReviewText":"This is my review after 1 month of usage of the Inzone H9 headphone.\r\nI am an owner of Whxm4 and also the inzone H9 headphones and in terms of sound quality the H9 is slightly inferior to the XM4, but if you don't own the xm4 or xm5 then the H9 is a good choice.\r\nIn terms on gaming on PC I am not sure why the sound is kinda soft especially when the spacial sound is turned on in the pc h9 inzone software. Hence, I opt to turn it off all the time in pc as the sound is much better with spacial sound turned off. As for gaming with H9 on PS5, it's sound quality is better compared to PC and the sound is also louder and more impactful.\r\nMic quality is mediocre at best as it's overly sensitive whereby it picks up almost all of the background noises around me. If its just for casual gaming chat then it's ok but if you plan to use this for video streaming then it's better to get other headphones with better mic quality at this price point.\r\nThe one thing I hope for is for the headphone to have a battery percentage indicator instead of just the bar you see on the screen via the inzone pc software or in ps5. Wish they will update it and make it similar to the x4 or x5 whereby the battery percentage will be told by the headphone by a female voice.\r\nIn conclusion the H9 is a good headphone of you don't own a XM4 or XM5 else you can skip the H9 as the XM4 or 5 is a much better headphone with a better sound quality for general use compared the the H9 as the xm4 or 5 is of the similar pricing with the H9.","Title":"Good Headphone but mediocre Mic","UserNickname":"Platinum_X","SecondaryRatings":{"SoundQuality1":{"Value":4,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":3,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":4,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"ContextDataValues":{},"ContextDataValuesOrder":[],"ClientResponses":[],"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"InappropriateFeedbackList":[],"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Helpfulness":null,"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null,"IsRecommended":null},{"Id":"1139328932","CID":"51518adb-3f04-51e7-b3c1-c0b1e4c88d4c","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2023-05-01T07:01:56.000+00:00","LastModificationTime":"2024-03-07T03:48:10.000+00:00","ProductId":"wh-g900n-wz-e","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE","AuthorId":"6vug87txfoy72qwz19dobaa0k","ContentLocale":"en_MY","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"zdkr387uethhvig2j8ft9v5h82","SubmissionTime":"2023-05-01T12:02:57.000+00:00"}],"TotalInappropriateFeedbackCount":1,"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":1,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":false,"Helpfulness":1.0,"TotalFeedbackCount":2,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":2,"ModerationStatus":"APPROVED","SubmissionId":"r212872_13_16829135RlErBMuASM","SubmissionTime":"2023-05-01T03:59:38.000+00:00","ReviewText":"1. used roughly one month, terrible connection with either Bluetooth or a dongle (usb receiver), especially playing online games using this so-called gaming headset (random disconnect and suddenly have a buzzy sound)\r\n2. dont even have anc and ambient features so terrible, especially ambient are expecting the user can hear the surrounding voice clearly so that no need to take it out but the ambient sound quality real terrible, like a random no brand quality, \r\n3. when open either anc or ambient mode, if got fan, the fan sound literally amplified through the mic, like u r not just hearing fan sound but oso another fan sound from mic even mic has been disabled, ambient mode is still fine, but having this issues in anc mode, I really no idea what is the purpose to use anc mode in this case, (at least my airpod pro don't have this issues either in anc or ambient and I expect sony wh(but I didn't buy this sony wh) also won't have this issues, but both of them not suitable for pc gaming or general use since those are special design for a mobile device. \r\n4. mic is also not good based on the feedback from my friend when I join the voice channel in Discord\r\n5. only battery and wearing comfort is good for me at least match with this price tag\r\n6. overall, connection stability and (ANC/ambient) mode do not match this price especially when this headset is special design for gaming and hope those gamers not need to take off it to hear some surrounding voice (like someone calling u, outside have something happen, etc), feels bad to spend this huge expense but it's quality = random no brand product, cuz I expect to buy a headset at least withstand for 5 yrs (min 3 yrs). \r\n7. one small thing is pls show the battery % inside of the bar only, at least i know when to charge (for firmware update, and extra control for pause resume or next those basic feature for a headset (for next generation)","Title":"poor connection and anc/ambient feature","UserNickname":"ws05","SecondaryRatings":{"SoundQuality1":{"Value":1,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":1,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":4,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"ContextDataValues":{},"ContextDataValuesOrder":[],"ClientResponses":[],"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1138633986","CID":"72f6a45c-35c7-5995-82cd-80a2a8077ac4","SourceClient":"sony-global","LastModeratedTime":"2023-04-23T07:01:57.000+00:00","LastModificationTime":"2023-08-09T07:33:25.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"MySonySite_Registration","ContextDataValuesOrder":["SonyProductsOwned"],"AuthorId":"iou1h4abdhn21yfuposv2sajc","ContentLocale":"en_GB","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"zab2gof8pszbqs7mhf5sjw72p3","SubmissionTime":"2023-08-09T07:33:25.000+00:00"}],"TotalInappropriateFeedbackCount":1,"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":5,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":1.0,"TotalFeedbackCount":2,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":2,"ModerationStatus":"APPROVED","SubmissionId":"r212872_22_16822278Mk9nhTggTV","SubmissionTime":"2023-04-23T05:31:14.000+00:00","ReviewText":"Bought a month ago, fell in love immediately. Noise cancellation is perfect, the hub is great to make the EQ perfect, and the compatibility between PS5 and PC is awesome too. Sony adding their perfect sound quality to a gaming headset is just what was needed.","Title":"Incredible Headset, Great Quality!","UserNickname":"Rhys1407","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2023-04-23","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{"SonyProductsOwned":{"Value":"25","Id":"SonyProductsOwned"}},"ClientResponses":[],"Photos":[],"TagDimensions":{},"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1138108677","CID":"ec1cbbf5-424e-51f9-9005-e617c1c4b9e9","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2023-04-17T01:02:39.000+00:00","LastModificationTime":"2023-05-03T04:46:58.000+00:00","ProductId":"wh-g900n-wz-e","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE","AuthorId":"5w54thri9obmr8n3h3vlxzvep","ContentLocale":"en_MY","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":5,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":1.0,"TotalFeedbackCount":2,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":2,"ModerationStatus":"APPROVED","SubmissionId":"r212872_13_16816919kzhO3XETz8","SubmissionTime":"2023-04-17T00:39:09.000+00:00","ReviewText":"I bought this headset a month ago and am so haapy I bought it as the headset has exceeded my expectations regardless use it on PS5 or PC. The 3D sound and noise cancellation features just simply awesome.","Title":"Wonderful and awesome product","UserNickname":"Kah Kin","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"ContextDataValues":{},"ContextDataValuesOrder":[],"ClientResponses":[],"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"InappropriateFeedbackList":[],"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1137979998","CID":"e0b7d353-b9a9-516a-bd1e-97ab3f334a8b","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2023-04-14T02:31:57.000+00:00","LastModificationTime":"2023-04-14T02:31:57.000+00:00","ProductId":"wh-g900n-wz-e","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE","AuthorId":"667auotnq9r666iy5hcli3r4j","ContentLocale":"en_ID","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":4,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"TotalFeedbackCount":0,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":0,"ModerationStatus":"APPROVED","SubmissionId":"r212872_13_16814377vmW036RI2x","SubmissionTime":"2023-04-14T02:02:51.000+00:00","ReviewText":"Bought this to replace my Pulse 3D that has started to fall apart. Wearing this headset is very comfortable compared to Pulse 3D, which tends to press against your head & ears quite hard. Great sound staging, excellent noise cancelling & external sound isolation. With this price point the build quality could be better though.","Title":"Excellent Sound & Comfort","UserNickname":"psputro","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":4,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"ContextDataValues":{},"ContextDataValuesOrder":[],"ClientResponses":[],"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"InappropriateFeedbackList":[],"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Helpfulness":null,"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1137414086","CID":"a4b334ce-a1ec-5894-b512-0f42c5afa309","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2023-04-04T12:02:47.000+00:00","LastModificationTime":"2023-08-09T07:33:26.000+00:00","ProductId":"whg900n-w","OriginalProductName":"INZONE H9 Wireless Noise Canceling Gaming Headset","CampaignId":"SNAPRODREG","ContextDataValuesOrder":["Age","Gender","DomainExpertise_8","ProductWasBought","SonyProductsOwned"],"ClientResponses":[{"Department":"Sony North America Customer Support","Response":"Hi KonnerC, \n\nWe're sorry to hear about what happened to the INZONE H9 Wireless Noise Canceling Gaming Headset. We apologize for any inconvenience. In this case, you can check our contact details or send us email to help your further:\nhttps://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones\n\nAlso, you can email the below information to socialsupport@am.sony.com or chat with us from Sony\u2019s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. \n \nFull Name: \nSony.com Username: \nTelephone Number: \nSony Model Number: \nAdditional Information regarding your experience with the INZONE H9:\n \nWe are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! \n \n","ResponseType":"","ResponseSource":"Workbench","Name":"Jay","Date":"2023-04-04T17:52:35.000+00:00","SourceClientName":"Sony"}],"UserLocation":"Houston, Texas","AuthorId":"2z5075gckwmq9km5rqahivsar","ContentLocale":"en_US","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"zpj5jwpqviyhhuvidojkn9s6zv","SubmissionTime":"2023-08-09T07:33:26.000+00:00"}],"TotalInappropriateFeedbackCount":1,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":4,"SecondaryRatingsOrder":["Design","EaseOfUse","Performance","Value","BuildQuality_1","Features","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":1.0,"TotalFeedbackCount":2,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":2,"ModerationStatus":"APPROVED","SubmissionId":"r212872_12_16804184PptvCYiQfg","SubmissionTime":"2023-04-02T06:54:43.000+00:00","ReviewText":"This product worked pretty good up unti last week. The audio works perfectly fine but the cushion and fabric that kept it in place has torn completely off. I've never had this issue before. It just sort of came out a random day and I tried to keep it together for a little while, but now I can't use them anymore. Otherwise, the audio quality is fantastic and the noise cancellation is pretty solid. I've had them since July. I hope to get a replacement.","Title":"Excellent audio quality, but a design flaw.","UserNickname":"KonnerC","ContextDataValues":{"ProductWasBought":{"Value":"Online","Id":"ProductWasBought"},"Age":{"Value":"18to24","Id":"Age"},"Gender":{"Value":"Male","Id":"Gender"},"DomainExpertise_8":{"Value":"Intermediate","Id":"DomainExpertise_8"},"SonyProductsOwned":{"Value":"25","Id":"SonyProductsOwned"}},"SecondaryRatings":{"Value":{"Value":3,"Id":"Value","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"BuildQuality_1":{"Value":2,"Id":"BuildQuality_1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Performance":{"Value":5,"Id":"Performance","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"SoundQuality1":{"Value":4,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":3,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Features":{"Value":4,"Id":"Features","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"RatingRange":5,"IsSyndicated":false,"Videos":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1137015297","CID":"6ea8ac41-757c-5a7a-8b48-598527e09a19","SourceClient":"sony-global","LastModeratedTime":"2024-07-10T17:02:23.000+00:00","LastModificationTime":"2024-07-10T17:02:23.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE_EN_GB","ContextDataValuesOrder":["SonyProductsOwned"],"AuthorId":"3p9fy5lwh7ymngft9xdkobxi2","ContentLocale":"en_GB","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"zouxha5tpz1r0jyl1u29y4f819","SubmissionTime":"2024-07-10T16:17:18.000+00:00"},{"AuthorId":"zetfedxgv7f2ctyj5rmg2oirkg","SubmissionTime":"2023-08-09T07:33:27.000+00:00"},{"AuthorId":"zpxh76fgtpex80lwiza4fr2xz8","SubmissionTime":"2023-03-30T08:31:53.000+00:00"}],"TotalInappropriateFeedbackCount":3,"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":5,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":1.0,"TotalFeedbackCount":4,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":4,"ModerationStatus":"APPROVED","SubmissionId":"r212872_22_16796597t7MGbiMBy0","SubmissionTime":"2023-03-24T12:09:56.000+00:00","ReviewText":"This headset is amazing, you can totally block out the sound around you for a more emersive experience. A bit on the expensive side but worth the money. You can alter sound settings easily on the app to further enhance your experience. I've never owned such a superior headset until now. Easy to use and to connect, fantastic battery life. Clear, crisp and microphone quality is amazing! Overall best thing I've purchased for my ps5!!!","Title":"Fantastic headset","UserNickname":"Kellyj5486","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2023-03-24","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{"SonyProductsOwned":{"Value":"6","Id":"SonyProductsOwned"}},"ClientResponses":[],"Photos":[],"TagDimensions":{},"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1136530306","CID":"f52b6e76-e205-5119-9ca3-3fed46647878","SourceClient":"sony-global","LastModeratedTime":"2023-04-09T13:17:15.000+00:00","LastModificationTime":"2023-08-09T07:33:28.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE_EN_GB","ContextDataValuesOrder":["SonyProductsOwned"],"ClientResponses":[{"Department":"Sony Support Team","Response":"Hi,\n\nThank you for your review.\n\nWe're glad to hear that you're enjoying your headphones and happy with the sound quality we always aim to deliver! We're also glad to keep you as one of our loyal family members and hope you continue to enjoy it for years to come!\n\nDon't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we\u2019re always delighted to hear from our customers!\n\nMennah @Sony Support UK","ResponseType":"","ResponseSource":"Workbench","Name":"Sony","Date":"2023-03-16T12:55:16.000+00:00","SourceClientName":"Sony"}],"AuthorId":"bc69aflggf33pzlt3wk3gevbm","ContentLocale":"en_GB","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"zldvdpmt5xvpt0urjp289tl0v7","SubmissionTime":"2023-08-09T07:33:29.000+00:00"},{"AuthorId":"z7e1whyrds9165otv6ac9hsl5n","SubmissionTime":"2023-04-17T09:42:36.000+00:00"},{"AuthorId":"z2cwtza3xl3y2berebomzgsbby","SubmissionTime":"2023-04-17T09:42:36.000+00:00"},{"AuthorId":"zidqay1hequ4czji0m2j6e563d","SubmissionTime":"2023-04-09T12:58:35.000+00:00"},{"AuthorId":"ztzkdduxcywz0q3wquacvq5ux7","SubmissionTime":"2023-03-30T08:32:50.000+00:00"},{"AuthorId":"z2ygdhi4yj21snisze6xkv7qi3","SubmissionTime":"2023-03-30T08:32:50.000+00:00"}],"TotalInappropriateFeedbackCount":6,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":4,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":true,"Helpfulness":0.14285700023174286,"TotalFeedbackCount":7,"TotalNegativeFeedbackCount":6,"TotalPositiveFeedbackCount":1,"ModerationStatus":"APPROVED","SubmissionId":"r212872_22_16787987rzmFO6A1fE","SubmissionTime":"2023-03-14T12:59:53.000+00:00","ReviewText":"Compared to 3d pulse headset which is good these are an improvement obviously considering price differance. They are more comfortable and feel lighter on the head. There is a notice improvement in sound quality and 3D audio. I do like these so if your happy to pay the price I'd say go for it. Also gave them a go on my PC and the inzone app give's you much more choice in tweaking the sound to your liking but unfortunately this doesn't carry over to PS5.","Title":"Comparison to pulse 3D","UserNickname":"Ridgeyred","SecondaryRatings":{"SoundQuality1":{"Value":4,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":4,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2023-03-14","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{"SonyProductsOwned":{"Value":"6","Id":"SonyProductsOwned"}},"Photos":[],"TagDimensions":{},"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1135567808","CID":"bf6f95af-dba2-5123-9d2d-547cfb76ca06","SourceClient":"sony-global","LastModeratedTime":"2023-03-03T14:17:26.000+00:00","LastModificationTime":"2023-08-09T07:33:29.000+00:00","ProductId":"whg900n-w","OriginalProductName":"INZONE H9 Wireless Noise Canceling Gaming Headset","CampaignId":"customSubmission","ContextDataValuesOrder":["Age","ProductWasBought","SonyProductsOwned"],"ClientResponses":[{"Department":"Sony North America Customer Support","Response":"Hi Sasc4,\n\nThis is not the experience that we want you to have. For optimum performance, make sure that the software version of the headphones is up-to-date. Please refer to these links for more information:\n\nhttps://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670425.html\nhttps://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/software/00283325\n\nPlace the headphones and the USB transceiver close together. Since the antenna is located inside the left unit, to avoid obstacles between the antenna and the USB transceiver it is recommended that you connect the USB transceiver on the left side of the computer or PS5. \n\nYou may also refer to the troubleshooting steps on this link to help resolve the issue:\nhttps://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00282859\n\nHope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:\n\nName:\nUsername:\nModel Number:\nIssue:\nTelephone Number:\nCase Number:\n\nOr contact our product support team via phone call or chat through this link:\nhttps://us.esupport.sony.com/support/s/service?language=en_US.\n\nSincerely,\n-Ralph\n\n","ResponseType":"","ResponseSource":"Workbench","Name":"","Date":"2023-03-03T19:11:16.000+00:00","SourceClientName":"Sony"}],"AuthorId":"f1qzf8xbo5xgggsi39pmkrhiv","ContentLocale":"en_US","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"zu3rbfodkwlqnbagow53032z38","SubmissionTime":"2023-08-09T07:33:29.000+00:00"}],"TotalInappropriateFeedbackCount":1,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":1,"SecondaryRatingsOrder":["Design","EaseOfUse","Performance","Value","BuildQuality_1","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":false,"Helpfulness":1.0,"TotalFeedbackCount":1,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":1,"ModerationStatus":"APPROVED","SubmissionId":"r212872_25_16776211F7gV4Rs0uE","SubmissionTime":"2023-02-28T21:51:42.000+00:00","ReviewText":"But this is my second pair since December 18th 2022 that I received the first one. And they started having some static sound \u201Cwhich is really annoying\u201D. I send them back to Sony and they would send me a new one which they started to have the same issue. I\u2019ve tried everything to see what is the problem but nothing seems to be it, they just keep the static noises while playing.","Title":"They have great sound when playing any game.","UserNickname":"Sasc4","ContextDataValues":{"ProductWasBought":{"Value":"Online","Id":"ProductWasBought"},"Age":{"Value":"18to24","Id":"Age"},"SonyProductsOwned":{"Value":"25","Id":"SonyProductsOwned"}},"SecondaryRatings":{"Value":{"Value":3,"Id":"Value","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"BuildQuality_1":{"Value":2,"Id":"BuildQuality_1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Performance":{"Value":1,"Id":"Performance","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"SoundQuality1":{"Value":1,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":4,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"154463327","CID":"0e486719-f5a9-51d0-9d55-b077964f7a23","SourceClient":"argos","LastModeratedTime":"2023-02-15T15:00:13.000+00:00","LastModificationTime":"2023-02-15T15:00:13.000+00:00","ProductId":"inzone-h9","OriginalProductName":"Sony INZONE H9 PS4, PS5, PC Wireless Gaming Headset - White","ContextDataValuesOrder":["Age"],"UserLocation":"Cambridge","AuthorId":"123711676","ContentLocale":"en_GB","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"IsSyndicated":true,"SyndicationSource":{"ClientId":null,"LogoImageUrl":"https://photos-eu.bazaarvoice.com/photo/2/cGhvdG86YXR0cmlidXRpb25sb2dvMg/sony-global%3AArgos.png","ContentLink":"https://www.argos.co.uk/product/1402810","Name":"argos.co.uk"},"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":5,"IsRatingsOnly":false,"IsRecommended":true,"ModerationStatus":"APPROVED","SubmissionTime":"2023-02-15T14:42:32.000+00:00","ReviewText":"Good choice \r\nIf you looking for something like shooters games like the CoD war zone 2 is great I mine you can hear enemy all around recommend for ps5","Title":"Headset","UserNickname":"Karolacet21","ContextDataValues":{"Age":{"Value":"35to44","Id":"Age"}},"ClientResponses":[],"AdditionalFields":{},"CampaignId":null,"Photos":[],"TotalPositiveFeedbackCount":0,"AdditionalFieldsOrder":[],"TagDimensions":{},"SecondaryRatingsOrder":[],"InappropriateFeedbackList":[],"SubmissionId":null,"TotalFeedbackCount":0,"RatingRange":5,"Videos":[],"Badges":{},"BadgesOrder":[],"SecondaryRatings":{},"Helpfulness":null,"Cons":null,"TotalNegativeFeedbackCount":0,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1134826377","CID":"0aeab2b3-3ef8-5d87-ad8d-4bddc221d48f","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2023-02-15T11:32:28.000+00:00","LastModificationTime":"2023-02-15T11:55:56.000+00:00","ProductId":"wh-g900n-wz-e","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE_FOLLOWUP","AuthorId":"hjxnuqthjnzz4rnp3qxa18yhq","ContentLocale":"en_ID","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":4,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"Helpfulness":1.0,"TotalFeedbackCount":1,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":1,"ModerationStatus":"APPROVED","SubmissionId":"r212872_13_16764537AHhqyWqk3s","SubmissionTime":"2023-02-15T09:35:49.000+00:00","ReviewText":"I bought this at same price as I bought another Sony XM4 headset. The sound quality is quite similar or little inferior to XM4. I am disappointed that it does not come with a case. The build quality feels good & it is very comfortable. I think the microphone quality is not better than XM4 which is disappointment because it has dedicated microphone.","Title":"It is too expensive","UserNickname":"ZenOh168","SecondaryRatings":{"SoundQuality1":{"Value":4,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":4,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":4,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"ContextDataValues":{},"ContextDataValuesOrder":[],"ClientResponses":[],"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"InappropriateFeedbackList":[],"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null,"IsRecommended":null},{"Id":"1134617760","CID":"7229e0c8-a21e-538b-bd5b-a0373b761692","SourceClient":"sony-global","Badges":{"verifiedPurchaser":{"ContentType":"REVIEW","Id":"verifiedPurchaser","BadgeType":"Custom"}},"BadgesOrder":["verifiedPurchaser"],"LastModeratedTime":"2023-02-11T04:30:37.000+00:00","LastModificationTime":"2023-02-15T11:56:12.000+00:00","ProductId":"wh-g900n-wz-e","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_PIE","AuthorId":"t394z0mbp1co401c0w08jdk07","ContentLocale":"en_MY","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"zpmgkdj7ukkpp7xf3ftcksae75","SubmissionTime":"2023-02-11T05:55:10.000+00:00"}],"TotalInappropriateFeedbackCount":1,"TotalClientResponseCount":0,"TotalCommentCount":0,"Rating":5,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"Helpfulness":1.0,"TotalFeedbackCount":3,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":3,"ModerationStatus":"APPROVED","SubmissionId":"r212872_13_16760846Ekoqqs8inC","SubmissionTime":"2023-02-11T03:03:31.000+00:00","ReviewText":"The sound quality is outstanding especially when playing on PS5, watching movie the clarity of sound is shocking me. Only about thr mic maybe need to improve some more quality, if Sony can make the mic like as professional mic I think it will be a perfect headphone.","Title":"I'm so impresse, satisfied","UserNickname":"nazayie","SecondaryRatings":{"SoundQuality1":{"Value":5,"Id":"SoundQuality1","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"EaseOfUse":{"Value":5,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":4,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"ContextDataValues":{},"ContextDataValuesOrder":[],"ClientResponses":[],"AdditionalFields":{},"Photos":[],"AdditionalFieldsOrder":[],"TagDimensions":{},"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null,"IsRecommended":null},{"Id":"1134245811","CID":"660224dc-b831-5ff6-bfec-456c9fc84ece","SourceClient":"sony-global","LastModeratedTime":"2023-02-03T17:33:18.000+00:00","LastModificationTime":"2023-06-24T19:28:56.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"MySonySite_Registration","ContextDataValuesOrder":["SonyProductsOwned"],"ClientResponses":[{"Department":"Sony Support Team","Response":"Hi,\n\nThank you for your review, and we're sorry to hear that our service hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.\n\nWe'd like to confirm that updating the headphones firmware requires Windows computer (Windows 10 or later) to install the latest version of the INZONE Hub app as clarified here: http://bit.ly/3HXyLT0\n\nMoreover, don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we\u2019re always delighted to hear from our customers.\n\nMennah @Sony Support UK","ResponseType":"","ResponseSource":"Workbench","Name":"Sony","Date":"2023-02-06T12:32:58.000+00:00","SourceClientName":"Sony"}],"AuthorId":"m94d88uiyfqbphs9fzugwrrrw","ContentLocale":"en_GB","IsFeatured":false,"InappropriateFeedbackList":[{"AuthorId":"zlw65qqeqprlzmgq5pn8oqrp2n","SubmissionTime":"2023-03-08T00:11:39.000+00:00"}],"TotalInappropriateFeedbackCount":1,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":1,"SecondaryRatingsOrder":["Design","EaseOfUse"],"IsRatingsOnly":false,"IsRecommended":false,"Helpfulness":0.33333298563957214,"TotalFeedbackCount":3,"TotalNegativeFeedbackCount":2,"TotalPositiveFeedbackCount":1,"ModerationStatus":"APPROVED","SubmissionId":"r212872_22_16754436nW36kzDnie","SubmissionTime":"2023-02-03T17:01:38.000+00:00","ReviewText":"If you're buying this headset for PS5 you can't update it unless you have a Computer","Title":"Not happy at all!!","UserNickname":"KCeo","SecondaryRatings":{"EaseOfUse":{"Value":1,"Id":"EaseOfUse","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null},"Design":{"Value":5,"Id":"Design","DisplayType":"NORMAL","Label":null,"ValueLabel":null,"ValueRange":5,"MaxLabel":null,"MinLabel":null}},"AdditionalFields":{"DateOfUserExperience":{"Value":"2023-02-03","Id":"DateOfUserExperience"}},"AdditionalFieldsOrder":["DateOfUserExperience"],"ContextDataValues":{"SonyProductsOwned":{"Value":"6","Id":"SonyProductsOwned"}},"Photos":[],"TagDimensions":{},"UserLocation":null,"RatingRange":5,"IsSyndicated":false,"Videos":[],"Badges":{},"BadgesOrder":[],"Cons":null,"ProductRecommendationIds":[],"CommentIds":[],"TagDimensionsOrder":[],"Pros":null},{"Id":"1134123824","CID":"6b02a6c3-47f5-58f9-ae34-f07d04c122fe","SourceClient":"sony-global","LastModeratedTime":"2023-02-03T15:33:36.000+00:00","LastModificationTime":"2025-01-11T11:20:35.000+00:00","ProductId":"inzone-h9","OriginalProductName":"INZONE H9 Wireless Noise Cancelling Gaming Headset","CampaignId":"BV_SOCIAL_ALERT","ContextDataValuesOrder":["SonyProductsOwned"],"ClientResponses":[{"Department":"Sony Support Team","Response":"Hi Serenica,\n\nThank you for your review.\nWe're sorry to hear that the ear pads material of your INZONE-H9 has deteriorated after a couple of months, this is not the norm as we strive to deliver the best quality possible. We are always delighted to hear from our customers, and are always working to develop our products to suit your needs. Furthermore, we've raised your feedback as voice of customer, to the concerned team for future consideration and developments.\nIf you need further assistance regarding replacing the ear pads, you can contact us using this link: https://cutt.ly/X2x1D7u\n\nOmnia @Sony Support UK","ResponseType":"","ResponseSource":"Workbench","Name":"Sony","Date":"2023-02-06T14:38:20.000+00:00","SourceClientName":"Sony"}],"AuthorId":"2h2hrqzvma5x9mutvy4wg46o0","ContentLocale":"en_GB","IsFeatured":false,"TotalInappropriateFeedbackCount":0,"TotalClientResponseCount":1,"TotalCommentCount":0,"Rating":1,"SecondaryRatingsOrder":["Design","EaseOfUse","SoundQuality1"],"IsRatingsOnly":false,"IsRecommended":false,"Helpfulness":1.0,"TotalFeedbackCount":7,"TotalNegativeFeedbackCount":0,"TotalPositiveFeedbackCount":7,"ModerationStatus":"APPROVED","SubmissionId":"r212872_22_16754369Qm2eOwbBLp","SubmissionTime":"2023-02-03T15:09:00.000+00:00","ReviewText":"I bought this recently and whilst the actual headset is great and I love the ANC the build quality is poor especially for a premium cost product. 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