Benefits and improvements

  • Resolves the issue that VAIO care may not start


Operating systems

The latest version of this update is compatible with most commonly used versions of Microsoft Windows:

  • Windows 10 (32/64 bit)
  • Windows 8.1 (32/64 bit)
  • Windows 7 (32/64 bit)
IMPORTANT: Models upgraded to Windows 7/Windows 8.1/Windows 10 are also targeted by this update.


File Name

  • EP0000605014.exe

File Version


File Size

  • 9,482,832 byte

Release Date

  • 10-01-2019


Before you upgrade

  • Sometimes the message "Windows needs your permission to continue" may appear in the User Account Control dialogue box. In this case, click [Continue] to proceed, and follow the instructions.

Step 1: Install the update

Make sure to log in as an Administrator on your computer

  1. Download EP0000******.exe file and save it in a folder on your computer.
  2. Go to the folder where the file has been downloaded.
  3. Double-tap (or double-click) EP0000******.exe.
  4. Follow the on-screen instructions.
  5. Restart your computer when installation is complete.

Step 2: Check the update was successful

After the update, please confirm the new version has been installed successfully.

Go to C:\ProgramData\Sony Corporation\VAIO Care\Version.txt

If the version is shown as "", the upgrade was successful.